Job Description

The Sales Support Assistant is integral to the smooth operation of our Northampton Head Office and plays a key role in supporting the Sales Support and Workplace Coordinator with the TASKI Demonstration Stores across UK&I and the Ireland Facility.

This position ensures an exceptional first impression for all visitors and employees by managing Front desk duties in a friendly and professional manner.

It is key to upholding the reputation of our business, serving as the first point of contact for all visitors and employees. The role not only guarantees an outstanding initial experience but also leaves customers with a lasting, highly professional impression of Diversey UK.

The role also provides essential administrative and operational support to the Sales Team, enabling them to focus on driving business growth.

Requirements

1. Managing Front Desk and Inbound Calls

Oversee front desk operations, ensuring a welcoming and professional environment for visitors and employees

Co-ordinate Visitor Management and ensure card entry system is used to ensure a safe environment for all. Maintaining daily logs to comply with security and health and safety protocols.

Handle Inbound calls, directing enquiries efficiently and provide accurate information to support business operations.

2. Manage Goods In, Post and Courier Service

Oversee all incoming goods and mail, ensuring accurate and timely delivery to the correct department or individual. Maintain confidentiality when handling sensitive correspondence, escalating to Legal, HR, or Fleet teams as required.

Inspect parcels and enforce chemical handling protocols to safeguard employees and visitors.

Coordinate postal and courier services for outgoing mail, meeting deadlines and supporting business-critical projects.

Monitor and manage franking machine funds, ensuring cost efficiency and uninterrupted service. Follow banking process regarding cheques.