Job Description

We are seeking a highly organised and adaptable Sales Support Administrator to provide administrative support across both the Sales Support and Customer Service functions. This role requires an individual who can seamlessly manage multiple responsibilities, prioritise tasks effectively, and provide exceptional service to both internal teams and customers.

The successful candidate will act as a key point of contact for sales administration, customer enquiries, and new business leads while ensuring operational processes run efficiently and accurately.

This is a varied position suited to someone who thrives in a fast-paced environment. You will be responsible for supporting the sales process from administration through to order fulfilment while also assisting customers with account enquiries, service requests, and general support.

You will be expected to demonstrate excellent organisational skills, strong attention to detail, and the ability to communicate professionally with customers, suppliers, and colleagues.

Requirements

Sales Support

• Process and verify customer documentation for new mobile connections and services.
• Complete credit, compliance, and security checks to minimise fraud and ensure accuracy.
• Liaise with network providers regarding customer orders, account queries, and service requests.
• Coordinate the ordering and dispatch of mobile devices and related equipment.
• Maintain accurate customer records and update internal CRM systems and Excel databases.
• Ensure all customer documentation complies with provider requirements and internal standards.
• Process online orders and verify supporting documentation before submission.

Customer Service Support

• Respond to customer enquiries via telephone, email, and live chat.
• Provide first-line support for mobile devices and network connectivity issues.
• Assist customers with account management, billing enquiries, upgrades, activations, and service requests.
• Promote relevant products, services, and current promotions where appropriate.
• Record all customer interactions accurately within internal systems.
• Escalate complaints or technical issues in accordance with company procedures.
• Provide additional administrative support during busy operational periods.

Reception & Lead Management

• Answer incoming telephone calls and web chat enquiries in a professional and welcoming manner.
• Manage and distribute new business enquiries received through telephone, email, website, and online chat.
• Contact prospective customers to qualify enquiries before passing them to the sales team.
• Ensure all new leads are accurately recorded and assigned.

Key Skills & Competencies

• Excellent organisational and time management skills.
• Strong attention to detail and high levels of accuracy.
• Ability to manage multiple priorities and switch between tasks with ease.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Customer-focused with strong problem-solving abilities.
• Ability to work independently while contributing effectively within a team.
• Strong administrative capability with excellent record-keeping skills.
• Ability to perform well under pressure and meet deadlines.

Essential Requirements

• Previous experience in a Sales Support, Customer Service, Administration, or similar office-based role.
• Proficient in Microsoft Office, particularly Microsoft Excel.
• Experience using CRM systems and maintaining accurate customer records.
• Strong data entry and administrative skills.
• Excellent interpersonal skills and a positive, proactive attitude.

Desirable

• Experience supporting business-to-business (B2B) customers.
• Previous experience within the telecommunications, technology, or service industry.
• Knowledge of order processing and customer account administration.

Personal Attributes

The ideal candidate will be:

• Highly organised and detail-oriented.
• Adaptable and comfortable managing changing priorities.
• Positive, professional, and customer-focused.
• A proactive problem-solver with strong initiative.
• Able to build positive relationships with customers and colleagues.
• Reliable, accountable, and committed to delivering high-quality work.

Benefits

Why Join Growth Resourcing?

• Competitive salary with strong growth potential
• Be part of a scaling business backed by UK leaders
• Work in a high-performance, supportive environment
• Real career progression opportunities—we grow people, not just teams
• Learn fast, move fast, and make an impact from day one