Job Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Sales Support Administrator Mexico

We are seeking a highly skilled and motivated Sales Support Administrator to join our Business Development team at CEVA A&O Mexico. This pivotal role supports our sales organisation by ensuring seamless coordination and communication across various departments, contributing significantly to our customer service excellence and operational efficiency.

About the Role

As a Sales Support Administrator, you will be instrumental in managing a variety of critical tasks that support our sales and operations teams. The role demands excellent command of English and a high tolerance for stress, given the significant workload and the fast-paced environment.

Key Responsibilities:

• Manage Spot Quote requests efficiently to ensure timely and accurate responses to customer inquiries.
• Maintain constant communication and collaboration with internal teams including Pricing, Customer Service, Operations, Legal, and Finance to facilitate smooth business processes.
• Coordinate new customer setups to streamline onboarding and service initiation.
• Handle NRA (Non-Recurring Allocation) processes for Ocean shipments, ensuring compliance and correct allocation.
• Complete Power of Attorney (POA) documentation accurately and in a timely manner.
• Provide robust support to commercial teams to enhance business development efforts.
• Serve as an internal point of contact for the Sales team, delivering excellent customer service and addressing their operational needs effectively.

Candidate Profile

The ideal candidate will possess proven logistics experience across both Ocean and Air freight disciplines. Experience gained from working within freight forwarding companies, shipping lines, airlines, or in commercial or logistics roles within these sectors is highly valued. Familiarity with the U.S. market and experience collaborating with commercial teams will be considered a strong advantage.

Essential Skills and Qualifications:

• Excellent English language skills, both written and spoken, to communicate confidently and effectively with internal teams and partners.
• Strong interpersonal and communication skills to build positive relationships across diverse teams and support internal customers.
• High resilience and ability to work under pressure in a dynamic and demanding environment.
• Detail-oriented approach to managing administrative tasks including paperwork and data accuracy.
• Good understanding of logistics operations, specifically in Ocean and Air transportation.
• Proficiency in using standard office software and familiarity with logistics management systems.

What We Offer

At CEVA A&O Mexico, we pride ourselves on fostering a collaborative and inclusive workplace where every team member can thrive. Joining our Business Development division means being part of a forward-thinking company that values your expertise and supports your professional growth. You will work alongside passionate colleagues dedicated to delivering exceptional service and innovative solutions in the logistics industry.

Why Join Us?

• Opportunity to work within a global logistics leader with diverse operations and an international footprint.
• Collaborative environment encouraging continuous learning and career progression.
• Dynamic role that offers variety and the chance to contribute to critical business processes.
• Exposure to the U.S. market and international logistics operations.

If you are an organised, proactive individual with a passion for logistics and customer service, we encourage you to apply and become a vital part of our team.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.