Job Description

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

Job Summary

Responsible to oversee, manage, and coordinate the order process to ensure customer and company satisfaction. Prepare correspondence and fulfill internal/external customer needs. Proactively supports the needs of the sales force to ensure the ongoing success of the company.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Orchestrates all aspects of laser orders by verifying purchase order/quote accuracy, product availability, product restrictions for the country, entering and allocating orders.
• Owns the Sales orders and all related deadlines
• Maintain/Run the open order report
• Adheres to Sarbanes-Oxley process requirements for the department.
• Interfaces with and develops cross-functional relationships with A/R, Invoicing, Quality, and Manufacturing.
• Work with the logistics team to help maintain an uninterrupted product flow to the customer.
• Provides sales and field service updates on order status, shipping information and product availability.
• Informs Product Managers on what needs to be changed with the products, based on customer complaints /feedback
• Processing RMA’s/Credits per companies return policy
• Support National Sales and Demo Admin
• Embody and deliver the “Exceptional Everyday”

Qualifications

Education

☒High School degree/equivalent required

Experience

☒1 to 2 years relevant experience

Specific Related Experience: Customer Service

Skills

• ERP System (preferably SAP/Salesforce.com)
• Working knowledge of Microsoft Office
• Proven knowledge of domestic and international shipping regulations
• Knowledge of commonly used customer service and business concepts, practices, and procedures within a particular field
• Demonstrates independent judgment as needed for customer satisfaction.
• A wide degree of creativity and latitude is expected
• Shrewd negotiating skills
• Strong team member
• Team player, well organized, sees tasks through to completion

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
• ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• ☒ Other (please specify): Travel to the company's annual sales meeting will be required.

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran