Job Description

Sales Support Administrator

LOCATION: Aylesford, UK

WORKING HOURS: 7.30am – 4.30pm

CONTRACT: Full-time, Permanent

Join our team

We're looking for an organised, proactive and customer-focused Sales Support Coordinator to join our growing team in Aylesford.

This is a varied and rewarding role where you'll be at the heart of our sales operation, supporting both our customers and our Area Sales Managers. From handling enquiries and preparing quotations to coordinating customer appointments and maintaining our CRM system, you'll play a key role in delivering an exceptional customer experience.

If you enjoy building relationships, solving problems and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

What you'll be doing

• Providing day-to-day administrative support to the Sales Team.
• Responding to customer enquiries via telephone, email and Live Chat.
• Qualifying new enquiries by gathering customer requirements and identifying opportunities.
• Preparing accurate, tailored quotations for both prospective and existing customers.
• Maintaining accurate customer records and updating our CRM system with all customer interactions and sales activity.
• Coordinating appointments for Area Sales Managers, ensuring meeting agendas, samples and literature are prepared in advance.
• Managing post-order administration, including colour checks, product queries and delivery updates.
• Assisting customers with after-sales enquiries and resolving issues professionally and efficiently.
• Maintaining customer data through regular CRM updates and data cleansing.
• Supporting sales projects and providing general administrative assistance to the wider Sales Team as required.

What success looks like

You’ll take pride in being responsive, detail-focused and supportive, ensuring customers and the Sales Team receive timely and accurate assistance.

Requirements

We're looking for someone who is enthusiastic, organised and enjoys working as part of a team.

Ideally You'll have:

• A confident and professional telephone manner.
• Experience using a CRM system.
• Strong Microsoft Office skills, particularly Outlook and Excel.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Strong attention to detail and accuracy.
• A proactive approach with the ability to work independently and as part of a team.
• A positive attitude and a willingness to learn and develop.
• Excellent written and verbal communication skills

Benefits

What we offer you - Benefits and Perks

Here’s what you can look forward to when you join us:

• We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it
• Competitive salary and a discretionary annual bonus
• 15 work from home days per year
• Pension scheme
• Healthcare Cash Plan – claim back medical, dental and optical costs
• Perks & rewards platform – access hundreds of deals and discounts
• Gym discounts through our perks platform
• Employee Assistance Programme – confidential support when you need it
• 23 days’ holiday plus UK bank holidays, increasing to 26 with length of service
• An extra day off for your birthday
• Loyalty reward for increasing years of service
• Death in service
• Learning & Development platform with online courses, certifications and professional development tools to support your career growth
• Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar
• Sustainability-focused business – committed to low-carbon operations, renewable energy and recycled materials
• Regular team socials and events, including summer and Christmas parties
• Christmas gift
• Monthly Pizza Friday
• Free fruit, snacks, hot drinks and cold beverages
• Refer a friend scheme – £250 reward
• EV car charging facilities
• High-quality, modern office environment
• Free onsite parking / within walking distance from the train station

About Pineapple

Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we've grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA.

With more than 200 employees worldwide, we're passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.

We're proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Our people are at the heart of everything we do, and we're committed to creating a workplace where everyone feels valued, supported and empowered to succeed.

Our Values

We're proud of the culture we've built and are looking for someone who shares our values:

Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together.

Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day.

Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve.

Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset.

Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations.

If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us.

Diversity & Inclusion - Pineapple is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Recruitment agencies: Thank you for your interest in working with Pineapple. We will reach out directly if we require support.