Job Description

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES

• Builds and maintains customer relationships, ensuring expectations are met.
• Identifies customer needs and demonstrates product benefits.
• Coordinates sales team activities, manages schedules, and communicates important information.
• Handles customer complaints and provides after-sales support.
• Answers sales calls and follows up as needed.
• Contacts customers to address queries and gather missing information.
• Follows up on outstanding quotes and schedules appointments for the sales team.
• Manages Tender/RFQ documentation, ensuring timely and accurate submissions.
• Prepares quotations and contracts as needed.
• Supports marketing initiatives and coordinates customer outreach through social media.
• Engages in cold calling and customer follow-ups.
• Compiles competitive analysis data continuously.
• Creates reports using SOLO and iCABS as required.
• Stays informed about business financials and competitor products/services.
• Identifies sales opportunities and collaborates with sales staff accordingly.
• Utilizes sales tools to manage customer information and pipeline.
• Attends meetings and submits accurate sales activity reports timely.
• Enhances field sales productivity by qualifying leads and managing schedules.
• Identifies potential customers for sales appointments.
• Maintains updated sales data and records.
• Exhibits ethical sales practices, respecting diversity.
• Assists with other administrative tasks in the sales department as needed..

Requirements

Qualifications

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Key Competencies

• Deliver Results: Achieve goals with organization and perseverance for exceptional customer service.
• Act Commercially: Analyze information for informed business and customer decisions.
• Time Management: Work independently, meet deadlines, and prioritize tasks effectively.
• Manage Self: Stay calm and optimistic amid constant demands.
• Works with Others: Build relationships and collaborate to fulfill our mission.
• A Will to Learn: Engage in continuous learning and skill development for results.
  

Benefits

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development