Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes?
We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.
Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
Support the sales team with onboarding, order processing and contract implementation
Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
Maintain accurate records and workflows in Salesforce and internal systems
Help remove roadblocks and ensure a smooth customer experience
Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.
Experience in Sales Support, Administration, Customer Operations or Account Coordination
Confident using Salesforce, CRM systems and Microsoft Office
Exposure to billing, invoicing or SAP is highly regarded
Strong attention to detail and organisational skills
Enjoy working in a fast-paced, process-driven environment
Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.
Supportive team with full training and handover provided
Hybrid working model
Varied role with exposure to sales, legal, finance and customer operations
Opportunity to build valuable commercial and stakeholder management skills.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.
Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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LexisNexis is a leading innovator of private, secure, and authoritative Legal AI solutions that help legal and business professionals draft full documents with ease, make informed decisions faster, and deliver outstanding work and improved outcomes, all powered by trusted content. LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide, and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
