Job Description

Sales Support

Department: Sales Support

Employment Type: Permanent - Full Time

Location: Indonesia/Jakarta

Reporting To: Senior Sales Manager

Compensation: Rp15,000,000 - Rp20,000,000 / month

Description

· Provide technical support to the sales team.

· Assist customers/channel partners on technical matters

· Technical support to system integrators, developers and end-users.

· Project management for solutions i.e handling projects and coordination among divisions

· Manage system integration

· Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly

· Involve in product launch, including planning, demo and conducting product training

· Provide pilot support and customer training

· Manage demo area and machines to ensure machines are always ready

Key Responsibilities

· Provide technical support to the sales team.

· Assist customers/channel partners on technical matters

· Technical support to system integrators, developers and end-users.

· Project management for solutions i.e handling projects and coordination among divisions

· Manage system integration

· Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly

· Involve in product launch, including planning, demo and conducting product training

· Provide pilot support and customer training

· Manage demo area and machines to ensure machines are always ready

Skills, Knowledge & Expertise

· At least 3 years of relevant experience working in Retail, F&B, Hospitality, Banking, or Public Service industries.

· Diploma/Degree or a combination of education and experience in engineering and information systems.

• Strong understanding of Software Architecture, REST APIs, System Integration
• Familiarity with Point of Sale (POS) Systems, Kiosk Management Platforms, Payment Gateway Integration
• Proven experience in Self-Service Kiosk or Digital Transformation projects.
• Knowledge of Microsoft Azure, .NET, React, Mobile Application Development, or Microservices Architecture.

· Proven technology skills, outstanding interpersonal abilities, and strong written and verbal

· communication skills

· Attention to detail, plus analytical and problem-solving capabilities

· Positive, service-oriented personality

· Can-do attitude