BASIC PURPOSE:
Support the customer retention work of the Key Account Executives over the telephone to meet agreed call targets within an agreed call cycle. The Internal Sales Executive will be a key customer contact and will develop relationships either as an escalation point for large Key Account customers or as a main point of contact for smaller Key Account customers (60+ customer base). Work with Account Manager to grow and develop opportunities and territory.
PRINCIPAL ACCOUNTABILITIES:
The principal accountabilities of the role will be:
•Build a strong client relationship to ensure that the accounts perform to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
•Exploit all new opportunities from existing customers ensuring a maximum penetration of DHL in assigned territory.
•Responsible for the call contact strategy within assigned territory with a customer base of 350-450 customers through an outlined and agreed contact strategy.
•Manage a portfolio of customers via telephone. Make 15 calls per day to existing customers on a regular pre-defined call cycle to ensure that individual agreed targets are achieved
•Ensure that customer information is maintained accurately on the customer database through Comet.
•Build and maintain excellent working relationships with both customers and fellow colleagues.
Requirements for the Role
•Minimum 1-2 years Customer Service/Sales Experience
•Leaving certificate or equivalent
•PC proficient with experience in MS office
Competencies for this Role:
•Excellent communication skills both verbal & written
•Customer orientated and target driven / self-starter
•Negotiation and influencing skills
•Strong attention to detail
•Knowledge of industry practices and DHL Express service offering
•Proven ability to work to deadlines and meet targets
•Strong organizational and planning skills
•Customer orientated with demonstrated ability to build relationships internally and externally
•Results orientated with proven ability to exceed sales targets
•Experience in decision making
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
