Job Description

VETERANS ARE ENCOURAGED TO APPLY

At Ironwood Connection, we are a trusted leader in stair and railing distribution, delivering high-quality products and exceptional service to builders, contractors, and homeowners. We are seeking a detail-oriented and customer-focused Sales Support Coordinator to assist with warranty claims, service requests, and overall sales support. This role will serve as the point of contact for customers and internal teams to ensure timely resolution of issues while maintaining Ironwood Connections commitment to quality and reliability.

Responsibilities:

• Provide support to the sales team by processing orders, handling customer inquiries, and assisting with product-related requests.
• Receive, log, and manage warranty claims and service requests from customers and sales representatives.
• Coordinate with vendors, manufacturers, and internal departments to evaluate and resolve warranty issues.
• Communicate clearly with customers regarding order status, warranty claims, timelines, and resolutions.
• Maintain accurate records of claims, parts replacements, and service actions.
• Assist in scheduling service visits or coordinating product returns when necessary.
• Monitor warranty and service trends, reporting recurring issues to leadership for quality improvements.
• Support continuous improvement by identifying ways to streamline processes and enhance customer satisfaction.
• Other responsibilities as assigned by management.

Requirements:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• 2+ years of experience in customer service, sales support, or warranty/service coordination (distribution or building materials industry experience a plus).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; experience with ERP/CRM systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of up to 20 lbs. when handling product samples or parts.

Benefits:

• Medical, dental, life, and vision insurance.
• 401(k) Retirement Plan with company match.
• Paid Time Off.
• Holiday Pay.

Disclaimer: This job description outlines general responsibilities and requirements. Additional duties may be assigned to meet the needs of the business. At House of Forgings, we empower our team to deliver excellence every day.