Job Description

Dometic is a global leader in outdoor living solutions, providing essential gear for an adventurous lifestyle. We are on an exciting growth and transformation journey not the least within our Outdoor Standalone business.

Outdoor Standalone empowers everyday adventurers with essential gear for an adventurous lifestyle. Our product portfolio includes outdoor living solutions such as high-performance Racks & Storage systems, Tents, and Mobile Cooking.

Our Johannesburg and Cope Town sites are key hubs for our Business Area Racks & Storage, and we are now looking for our next star: a passionate Sales Support to join our team. This position reports to the International Accounts Manager for Dometic Front Runner and will work from our Johannesburg offices.

About the position

The Sales Support plays a key role in supporting the sales team to drive new business and achieve sales growth for Front Runner Dometic products globally. This position is primarily office-based and is responsible for a blend of sales support, order processing, client communication, reporting, and cross-departmental coordination. The role also involves maintaining strong relationships with dealers and clients, assisting with lead generation, and supporting sales initiatives to expand market reach. The successful candidate will be organised, proactive, and willing to assist with dealer visits or events as required, with the flexibility to take on additional responsibilities as the role develops.

Your main responsibilities

• Sales Operations & Administration – Support sales with order processing, client communication, CRM management, data accuracy, and timely completion of administrative tasks.

• Reporting & Insights – Assisting in the preparation of sales reports, performance metrics, and market feedback while monitoring industry trends and competitor activity.

• Cross‑department Co-ordination – Facilitate communication and scheduling between sales, finance, logistics, and other teams to ensure smooth order fulfilment and customer satisfaction.

• Customer & Dealer Relationship Management – Maintain strong relationships with dealers and clients, manage queries via systems like Zendesk, and provide high‑quality customer service.

• Sales Growth & Marketing Support – Assist with lead generation, follow‑ups, sales initiatives, product knowledge support, and contribute ideas to sales and marketing strategies.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

This role offers a competitive salary of approximately R230,000 per annum, negotiable with the successful candidate.

A suitable background with experience within Sales; ideally working with consumer lifestyle brands – as well as possessing the following qualifications and experiences:

• Matric Certificate (Grade 12) or relevant degree/diploma.

• Minimum 2 years’ experience in a sales support, sales administration, or customer service environment (automotive industry experience advantageous).

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Communication, Interpersonal & Customer Service Skills - Strong written and verbal English, relationship‑building abilities, customer‑focused mindset, and effective problem‑solving and conflict resolution.

• Technical & Analytical Competence - Proficiency in Microsoft Office and CRM systems, strong computer literacy, and the ability to analyse sales data and identify trends.

• Organisation, Adaptability & Work Ethic - Excellent administrative skills, attention to detail, ability to multitask in a fast‑paced environment, and a proactive, positive, and adaptable approach.

• Teamwork, Independence & Flexibility - Ability to work both independently and collaboratively, willingness to support events or dealer visits, flexibility with working hours, and a valid driver’s licence as an advantage.

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis. Successful applicants will be contacted once shortlisted.