Job Description

We are hiring a talented Sales Support Specialist professional to join our team. If you're excited to be part of a winning team, ATa Services is a great place to grow your career.

The role of Sales Support Specialist is to support sales activities and reply to the customers as well as prospected clients. You should be goal-oriented, excellent communication skills and can interpret sales metrics are ideal candidate for this job. You will also contribute to build and retain good customer relationships and ensure smooth sales operations.

Responsibilities for Sales Support Specialist:

• Be an ATa Services 1st representative to response to new clients enquiry in every channel ex. VDO meeting, telephone, face to face meeting. Elaborate a complicated enquiry or large size of sales volume to Account Manager when appropriate.
• Handling urgent requests by phone, email, and messages to immediately respond to customer queries. Supporting all Sales documents activities in business
• Entering order information into the company database. Answering client questions regarding their accounts. Coordinating and building relationships with customers.
• Coordinating the sales team by managing schedules, filing important documents, and communicating relevant information
• Working with staff members from other departments such as marketing, outsourcing, and department to optimize sales. Analyze pending orders and specific customers requests to ensure a good level of Customers Satisfaction & and customer experience
• Monitor sales performance through sales tracking tools and report progress to Account Manager
• Collaborate with related department in weekly meetings by creating and maintaining month-end sales reports.
• Develop and monitor performance indicators both new sales, and services delivery on process
• Maintain the record of sales trends and handle sales tracking tools and report on vital information. Identify where improvement is needed in sales practices and make suggestions for improvements.

Qualifications for Sales Support Specialist

• Bachelor's degree in Business, Marketing or related field is preferred
• Experience as a Sales support associate or Sales support specialist
• Teamwork and motivational skills
• Proficient in computer software systems including MS Office and MS Excel
• Experience with ERP and CRM systems is a plus
• Working knowledge of customer relationship management software and data analysis
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to interpret sales metrics and perform data entry
• Ability to pay strong attention to detail