Objectives & Purpose

The Sales Supervisor is responsible for achieving annual sales objectives within an assigned customer base in the Malaysian market.
This role focuses on strategic customer relationship management, high-impact sales execution, and the promotion of a world-leading portfolio of vision care and consumer health products.

Requirements

Key Responsibilities

• 
  Sales Execution & Strategy:

  • 
    Achieve annual sales targets through disciplined journey planning and objective setting
    .

  • 
    Execute quarterly promotional objectives using Persuasive Selling Skills (PSS)
    .

  • 
    Secure and maintain premium merchandising space and POSM placement in territory outlets
    .

  • 
    Increase "share of spend" by aligning product offerings with current market throughput trends
    .

• 
  Customer Relationship Management:

  • 
    Conduct detailed product presentations to Eye Care Professionals (ECPs) and retail customers
    .

  • 
    Understand unique customer needs to provide tailored solutions and operational support
    .

  • 
    Maintain solid business relationships and gather local market intelligence
    .

• 
  Operational Excellence:

  • 
    Master CRM tools (e.g., Salesforce) to manage inventory, selling objectives, and sell-through reports
    .

  • 
    Provide accurate monthly and quarterly sales forecasts to management
    .

  • 
    Manage end-to-end administrative processes, including order processing, product exchanges, and credit collections
    .

  • 
    Ensure prompt reporting of product complaints or adverse events in compliance with global standards
    .

Candidate Requirements

• 
  Experience:

  • 
    Minimum 5 years
    of experience in sales, key account management, or customer-facing roles
    .

  • 
    Proven track record in the
    Healthcare or FMCG sector
    is highly preferred
    .

  • 
    Hands-on experience in managing distributors, retailers, or optical outlets is desirable
    .

  • 
    Familiarity with CRM systems (e.g., Salesforce) is a significant advantage
    .

• 
  Education & Skills:

  • 
    Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, or Science
    .

  • 
    Multilingual:
    Fluency in English, Bahasa Malaysia, and Chinese (spoken and written)
    .

  • 
    Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
    .

  • 
    Strong analytical skills with high attention to detail
    .

• 
  Other:

  • 
    Willingness to travel within the assigned territory as required