Job Description

Sales Supervisor (FMCG)

Department Human Resources Management

Position Sales Supervisor
Job Family Sales (FMCG)
Reports To Channel Sales Manager
Department Sales

Role Purpose

• To supervise the daily sales operations within a specific geographical area or trade channel.

• To maintain good relations with current and potential clients and develop the best means to meet their demands.

Key Accountabilities

• Controls the sales representatives daily activities (e.g., controls their scheduled journey itinerary, required report forms etc.).

• Controls the sales representatives performance through the comparison of Targeted Vs actual productivity per brand and customer.

• Conducts daily market visits.

• Ensures the proper implementation of policies and procedures.

• Coordinates and supervises daily sales operations within the specific geographic area.

• Ensures optimal sales and distribution of each brand by the sales representatives.

• Resolves any problem occurring during delivery.

• Monitors all customers' sales orders and their proper delivery.

• Monitors and follows up all A/R related matters in coordination with the sales representatives.

• Coordinates with his direct superior on advertising or promotional campaigns to improve the sales operations.

• Suggests any changes to the area sales strategy, policies, and procedures.

• Suggests efficient means for sales performance optimization.

• Develops an efficient region sale program to ensure the achievement of the targeted sales forecast.

• Handles the case of delayed customer payments.

• Monitors the efficient and orderly shelf exposure and product pricing.

• Establishes and maintains good relations with potential and current customers.

• Provides customers with adequate product information.

• Prepares periodic progress reports related to the area sales operations.

• Supervises the sales representatives work programs and ensures their proper execution.

• Assumes all authorities outlined in the authorities schedule.

• Undertakes any other duties assigned by his direct supervisor.

• Conducts statement of account reconciliation.

• Follows up on implementation of feasibility drives (contracts of activity; invoicing as per planograms, pictures of display, preparing credit notes).

Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.

Experience

• 2 to 3 years minimum period of related experience.

Skills and Knowledge

• Languages: Arabic, English (French is a plus).

• Computer literacy: MS Windows applications (Essential: Excel spreadsheets, PowerPoint).

• Analytical & communication skills.

• Problem solving.

• Decision making.

• Negotiation skills.

Competencies

Leading and Deciding

• Leading and Supervising

Supporting and Cooperating

• Working with People

• Adhering to Principles and Values

Interacting and Presenting

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information

Analyzing and Interpreting

• Writing and Reporting

• Analyzing

Organizing and Executing

• Planning and Organizing

• Delivering Results and Meeting Customer Expectations

• Following Instructions and Procedures

Adapting and Coping

• Adapting and Responding to Change

• Coping with Pressure and Setbacks

Enterprising and Performing

• Achieving Personal Work Goals and Objectives