Sales Leadership & Client Development
Lead and inspire the sales team to achieve and exceed individual and team sales targets.
Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
Ensure the highest standard of customer service and client experience.
Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
Support clienteling initiatives to maximize sales opportunities.
Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
Ensure professional grooming standards and adherence to brand presentation guidelines.
Operations & Floor Management
Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
Manage in-store appearance to ensure alignment with brand standards.
Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
Coordinate and execute store events, communication activities, and Store operations.
Ensure proper security measures are always followed.
Prepare and review daily sales reports with qualitative insights when required.
Product & Merchandising
Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
Monitor market trends and provide buying recommendations to the Store Manager.
Maintain a neat and visually appealing store environment at all times.
Requirements & Capabilities
Minimum 3 years’ experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
Fluent in English
Leadership skills with the ability to inspire, motivate, and develop teams.
Strong client relationship management and problem-solving abilities.
Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
Exceptional interpersonal and communication skills.
Tech-savvy with proficiency in MS Office and CRM systems.
Able to work retail hours, including weekends and public holidays.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
