Boardroom Appointments - Global Human and Talent Capital

Sales Supervisor

Boardroom Appointments - Global Human and Talent Capital  •  Pretoria, ZA (Onsite)  •  2 months ago
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Job Description

Minimum Requirements:

  • Matric
  • Relevant Management or Contact Centre Certifications (desired)
  • 5+ years in Contact Centre's
  • 3+ years in Contact Centre Management / Supervision
  • Team management / supervision
  • Enforcing OPs and Company Policies B2C / DTC sales
  • Customer relations
  • Telephonic sales
  • E-commerce platforms
  • Technical support
  • Sales and reporting
  • Working within a digital environment
  • Working across different time zones with different countries

Skills and Knowledge (essential):

  • CRM system experience (i.e. Salesforce)
  • E-commerce platforms (Big commerce, Shopify)
  • Excellent English skills with neutral tonality
  • Conversion rates and sales funnels
  • Conflict management
  • Monitoring and measuring of performance metrics
  • Google Suite
  • Performance and probation management
  • Relevant Labor legislation 

Responsibilities:

  • Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
  • Handles the more complex queries in relation to for example sales or support, deliveries and escalations.
  • Performance will be measured in accordance with performance of direct reports and role based KPIs.
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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