Job Description

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Sales Strategic Lead, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.
• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

What You Will Drive

In this role, you will be accountable for:

Sales Performance Analysis
• Analyze sales data (revenue, AOV, conversion rate, sell-through, productivity)
• Identify performance gaps by product category, store, or salesperson
• Monitor OKRs vs. targets and highlight risk/opportunity areas
• Provide actionable insights to Sales Head and Top Management
• Build dashboards and recurring performance reports

CRM & Clienteling Optimization
• Ensure CRM adoption and data accuracy
• Monitor clienteling KPIs (new clients acquired, repeat rate, reactivation, UPT)
• Segment clients (VIP, high potential, dormant, etc.)
• Track campaign performance and ROI
• Recommend data-driven client engagement strategies

Sales Target Planning & Incentive Support
• Support target setting by: Category (e.g., watch vs. fashion), Store, Sales associate
• Model different commission scenarios
• Analyze incentive effectiveness
• Ensure fairness and alignment with company strategy

Sales Tools & Process Improvement
• Optimize sales reporting templates
• Improve forecasting accuracy
• Standardize sales pipeline tracking
• Identify inefficiencies in sales workflow
• Support implementation of new sales systems or tools

Training & Knowledge Support
• Identify skill gaps using performance data
• Work with Training team on:
• Product knowledge gaps
• Selling technique gaps
• CRM usage gaps
• Measure training impact on performance
Product & Merchandising Insights
• Analyze: Best sellers, Slow movers, Cross-selling opportunities
• Support product allocation decisions
• Recommend bundle strategies (especially useful if high AOV items dominate focus)
Forecasting & Planning
• Monthly / quarterly revenue forecasting
• Trend analysis by category
• Seasonal demand projection
• Scenario modeling (best case, base case, worst case)

What We’re Looking For

● Bachelor’s degree in Business, Finance, Statistics, Economics, or related field. ● 4–7 years of experience in sales analytics, business analysis, or commercial performance roles. ● Strong analytical skills and ability to translate data into strategic insights ● Advanced proficiency in Excel/Google Sheets and Power Point; experience with BI tools (e.g., Power BI, Tableau, Looker) is a plus ● Strong communication and stakeholder management skills