Job Description

Location: CHANEL Flgaship Boutique (in Yorkville)

Reports to: Operations Manager

Contract Permanent, Full-Time

Your role @ Chanel:

As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times.

What impact you can create at Chanel:

CUSTOMER SERVICE & ADMINISTRATIVE

• Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office.
• Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
• Prepare packaging and assist with gift wrapping parcels as needed
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

BACK-OF-HOUSE

• Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.)
• Execute after-sales tasks
• Ensure inventory integrity and organization at all times

BOUTIQUE SUPPLIES:

• Ensure that back-office areas are kept clean and tidy at all times
• Ensuring Cash and Wrap stations are prepared and stocked Prepare packaging and assist with gift wrapping parcels as needed

What you will bring to the role:

• Successful experience of at least 1-3 years in retail operations and/or stock experience.
• Knowledge of shipping and receiving;
• Customer service oriented;
• Detail oriented; excellent organizational skills;
• Excellent verbal and written communication skills;
• Comfortable working with different departments and teams;
• Fluent English, second language is a plus

You are energised by:

• A fast-paced work environment
• Making a visible contribution to the success of a team

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand;
• The opportunity to support and contribute to the back of house and support with boutique openings;
• Competitive base salary: $55,000CAD per year

Benefits at CHANEL:

• Our employee benefits have been created to support you across your professional and personal life by offering you:
• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing contribution to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.