The Sales Specialist is responsible for delivering a premium customer experience that reflects the Rag & Bone brand's commitment to quality, craftsmanship, and authentic style. This role serves as a brand ambassador, building meaningful relationships with customers while driving sales and supporting daily store operations.
Key responsibilities include greeting and engaging customers, identifying their needs, providing personalized styling recommendations, and offering expert product knowledge to create a memorable shopping experience. The Sales Specialist proactively builds a loyal client base through outreach, follow-up communication, and exceptional service before, during, and after the sale.
The ideal candidate is passionate about fashion, trends, and customer service, with the ability to achieve individual and team sales goals. Responsibilities also include maintaining visual merchandising standards, ensuring merchandise is properly presented, replenished, and organized, and assisting with inventory management, stockroom organization, and loss prevention procedures.
Sales Specialists collaborate closely with store management and team members to support operational excellence, maintain a welcoming store environment, and uphold Rag & Bone's brand values. Strong communication skills, a proactive attitude, attention to detail, and the ability to work in a fast-paced retail environment are essential for success in this role.
Position Summary: A Rag & Bone Sales Specialist creates exceptional customer experiences, drives sales performance, develops long-term client relationships, and supports all aspects of store operations while representing the brand's modern, authentic, and customer-focused culture.
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
