Job Description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Sales Specialist provides proactive commercial and operational support to Enterprise Client Executives (ECEs) and Area Vice Presidents (AVPs), helping deliver a customer-centric and consistent experience across the sales lifecycle. This role serves as a key coordinator between customers, sales leadership, and internal teams, ensuring accurate communication, timely follow-through, and effective resolution of issues. The Sales Specialist is an accountable, collaborative, and agile partner who supports account growth, operational excellence, and continuous improvement within a technology-focused organization serving the Utilities & Energy sector.

Duties & Responsibilities

Sales and Account Support

• Partner with ECEs and AVPs to coordinate day-to-day activities for assigned customer accounts and support strategic account objectives.

• Prepare and coordinate customer quotations, contract documentation, commercial requests, and sales campaigns.

• Collaborate with cross-functional teams to support purchase order reviews, pricing validation, product setup activities, and required approvals.

• Maintain visibility into customer commitments, open actions, and commercial priorities while proactively identifying and escalating risks.

• Foster strong relationships with internal and external stakeholders through authentic, professional, and responsive communication.

Order, Forecast, and Revenue Coordination

• Work closely with Sales Operations, Planning, Order Management, Finance, and other business partners to maintain accurate forecasts, bookings, order status, and expected delivery schedules.

• Monitor purchase orders, pricing, conversion metrics, and revenue-related risks to support business performance.

• Coordinate the resolution of delayed, incomplete, or at-risk orders by engaging appropriate stakeholders and ensuring accountability through completion.

• Prepare forecasts, dashboards, reports, and analyses that support informed decision-making and operational visibility.

• Leverage analytical insights to help anticipate customer needs and business opportunities.

Customer Issue and RMA Coordination

• Serve as a central point of coordination for customer returns, RMAs, product performance concerns, and service-related escalations.

• Gather relevant customer and product information and route requests to the appropriate functional teams.

• Track actions, commitments, and target dates while providing consistent updates to customers and internal stakeholders.

• Coordinate product returns, repairs, or replacements to help ensure a positive customer experience.

• Keep ECEs informed of customer concerns, resolution plans, and escalation activities to support alignment across account teams.

Quality Issue Coordination

• Partner with Quality, Engineering, Manufacturing, and other technical teams to coordinate customer-reported quality concerns.

• Collect information necessary to support investigations and customer communications.

• Monitor progress on root cause analysis, containment activities, and corrective actions led by responsible teams.

• Help ensure customer responses are timely, accurate, and aligned with organizational standards.

• Support a culture of continuous improvement and innovation by sharing trends and opportunities for enhanced customer outcomes.

CRM, Reporting, Marketing, and Communications

• Maintain accurate customer, account, opportunity, and forecasting information within Salesforce and other business systems.

• Support marketing campaigns, industry conferences, trade events, customer meetings, and sales initiatives.

• Collaborate with Marketing and Inside Sales teams on lead generation and campaign execution activities.

• Facilitate effective communication among customers, sales leadership, and internal stakeholders across multiple functions.

• Identify process improvement opportunities and contribute to system enhancements, workflow optimization, and service excellence initiatives.

• Champion data integrity, process discipline, and transparency in all assigned activities.
  

Required Skills & Experience

• Bachelor’s degree in Business, Engineering, Finance, Operations, or a related field, or an equivalent combination of education and relevant experience.

• Approximately 2 to 5 years of experience in sales support, sales operations, account coordination, customer service, order management, manufacturing support, or a related role.

• Strong written and verbal communication skills with the ability to effectively engage diverse audiences and stakeholders.

• Demonstrated commitment to customer-centric service and relationship management.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving capabilities, including experience preparing reports and interpreting commercial or operational data.

• Proficiency with CRM platforms and Microsoft Office applications.

• Ability to collaborate and influence cross-functional teams without direct authority.

• Demonstrated accountability, adaptability, and sound judgment when managing competing priorities and business challenges.

• Commitment to fostering an inclusive, respectful, and collaborative work environment.
  

Preferred Skills & Experience

• Experience supporting process improvement initiatives, system enhancements, or service optimization projects.

• Experience with Salesforce or a comparable CRM platform.

• Experience creating dashboards and business insights using reporting or business intelligence tools such as Power BI.

• Background in utilities, telecommunications, energy technology, manufacturing, or related industries.

• Familiarity with sales forecasting, order management, revenue planning, customer returns, and quality-management processes.

• Experience working in a technology-driven environment focused on innovation, operational excellence, and customer success.

• Demonstrated ability to work effectively within geographically dispersed teams and cross-functional organizations.
  

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

Travel: Travel may be required for customer meetings, internal meetings, conferences, and operational support activities (up to 15%).

Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $75,000 - $179,000 annually.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com