Job Description

We're looking for a Sales Specialist to provide support to Business Development Managers, acting
as a subject matter expert in Metro’s systems and processes. You'll ensure seamless coordination,
effective communication, and be a trusted partner to both internal teams and external
stakeholders.

Roles and responsibilities

Sales Support

• Act as a point of contact for introducers to assist them with enquiries
  including but limited to; Metro product information, pricing, system
  access, troubleshooting and Credit Policy guidance
• Develop a reputation with introducers as a trusted and reliable partner

Internal Support

• Assisting and providing advice to the Client Services team with inquiries
  they raise with the Sales team.
• Helping introducers with back end issues
• Managing group email box and determine which department is to
  action and provide instructions

Business Development

• Provide specialist support to BDM’s to develop existing relationships with
  introducers
• Provide guidance and support to support the BDM’s for enquiries such as
  risk appetite, policy, troubleshooting etc. and escalating when required
• Build relationships with introducers
• Assist BDM’s with accreditation requests and onboarding and
  offboarding introducers
• Assist with maintaining aggregator and introducer information
  and ensure compliance documents are held and up to date

How to succeed

This role would suit a team player with a can-do attitude and an ability to work autonomously. You’ll possess excellent verbal and written communication skills, strong organisational ability, excellent customer service and an ability to build rapport and influence stakeholders.

We are looking for someone with the following:

• 3 years previous sales support experience
• Ability to build rapport and develop professional relationships with brokers and excellent customer service skills
• Must have Australian working rights (citizen or PR)

Benefits

We offer a robust benefits package to help support your health and financial security, plus you’ll enjoy:

• Hybrid working model – work 3 days in the office and 2 at home
• A culture that promotes growth
• Fun, regular social events so you can get to know your coworkers

We Value Your Wellbeing

Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.

About Metro Finance

We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners, our most recent for 2022 including the prestigious Financier of the Year, Credit Team of the Year and Settlements Team of the Year awards. We’re also proudly “Great Place to Work” certified.

If you require further information please contact our Talent Acquisition Manager at sean.dossantos@metrofin.com.au