You'll love this role if you're good with people and want to build a career from it. Whether you've worked in retail, hospitality, customer service or sales, this is a chance to turn those skills into something bigger. You'll learn how to help customers make confident decisions and build genuine sales capability, supported by training, regular coaching and a team that genuinely wants to see you succeed.
Based at our Sippy Downs HQ, you'll work alongside your team every day. It's a social, high-energy environment where coaching happens in the moment, wins are celebrated together and support is always close by.
You’ll spend most of your day speaking with customers who’ve already started a quote, so you’re not cold calling or searching for leads. Instead, your focus is understanding what matters to each customer, explaining their options clearly and helping them navigate the cover that’s right for them.
Some calls are easy while others take patience, persistence and confidence to handle objections. There are targets to meet, and some days feel fast-paced and demanding. But if you enjoy conversations with purpose and like seeing effort turn into results, this role will suit you.
You'll learn through paid training, regular coaching and real-time support from experienced leaders. That's how your people skills turn into genuine sales capability, with performance incentives that recognise the results you achieve. Many of our leaders started in frontline customer roles, so if you're looking for somewhere to learn, grow and challenge yourself, this can be the start of something much bigger.
Many of the people who thrive in this role haven't come from insurance, they've come from retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals. We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.
Ready?
Hit Apply and we'll circle back.
We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.
As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.
Work that’s a bit more you-shaped.
From the moment we opened our doors, Youi has been committed to doing things differently. We're not your average insurance company - we're a challenger brand that's shaking up the industry by offering consumers a fresh, alternative choice. We believe that insurance should be tailored to the unique needs and lifestyles of our customers, and that's why we insure homes and cars of all shapes and sizes. Because at Youi, what makes us unique is you.
We've put in the hard work to build a strong brand and a culture that prioritises innovation and agility. Our team of over 1,700 employees across three countries is dedicated to providing the best possible service to our customers. We're passionate about building a great company that prioritises its people and their development. It's this unwavering commitment to our people that's key to our success.
