Job Description

Sales Service Specialist - Financial & Commercial

At Nestlé, our purpose is to enhance the quality of life for individuals, families, communities, and the planet. We are guided by our core values of respect and our commitment to shaping a better and healthier world.

As a Sales Service Specialist on a 12-month fixed-term contract CDD (working part time 50% / 19 hours per week), you will play a key role within the Commercial Excellence Team by working closely with Key Account Managers and Customer Management teams to deliver high-quality financial and administrative support, ensuring accurate execution of customer agreements, claims management and monthly planning processes.

You will join an enthusiastic team and become part of the Nestlé family, where you will discover a wide range of short- and long-term growth opportunities. A key focus of this role will be to ensure accurate pricing conditions, invoice accuracy, efficient claims resolution and timely financial settlements, contributing to customer satisfaction and a high-performing commercial organization.

This role is ideal for a curious and ambitious professional eager to learn, build strong business acumen, and grow their career within a leading FMCG company (in Key Account Management, Commercial Development, etc…). As commercial processes continue to evolve through digitalization, automation and AI-driven solutions, you will play an active role in shaping new ways of working and developing future-ready capabilities.

A day in the life of a Sales Service Specialist

• Support Key Account Managers and Customer Management teams with commercial administration and financial sales service activities.
• Manage contractual conditions and promotional agreements in transactional systems such as Visual Fabriq, ensuring alignment with customer agreements negotiated by the Key Account Managers.
• Ensure accurate and timely execution of customer plans, trade promotions, pricing updates, assortment changes and commercial activities.
• Maintain customer master data, assortment files, pricing conditions and tariff updates, ensuring data accuracy across all relevant systems.
• Perform health checks on contractual conditions to ensure invoice accuracy and first-time-right execution.
• Calculate periodic credit notes, debit notes and bonus settlements and provide clear instructions for processing.
• Collaborate closely with Sales Controlling to manage accruals, rebate settlements and correct financial allocations when required.
• Investigate, analyze and resolve customer claims and disputes while ensuring agreed timelines are respected.
• Process incoming invoices and conduct the necessary analyses to ensure efficient resolution and accurate execution.
• Build and maintain productive relationships with customer support functions and key customer contacts to ensure excellent service and smooth execution.
• Coordinate communication related to new product launches, assortment changes, product switches, sample orders and other commercial initiatives.
• Prepare and communicate customer pricing updates, promotional activities and commercial information to internal and external stakeholders.
• Provide reporting, analyses and business insights to support commercial decision-making, customer development and business performance reviews.
• Collaborate closely with Sales, Finance, Marketing, Demand & Supply Planning, Operations and other stakeholders to ensure seamless service delivery and execution.
• Identify opportunities to improve processes, data quality and ways of working to increase efficiency and customer satisfaction.
• Ensure compliance with Nestlé principles, sales policies, audit requirements and applicable legal regulations.

As Sales Service Specialist, you report to the Sales Service Manager and are part of Nestlé's Commercial Excellence Team

What will make you successful

• Bachelor's degree in Business Administration, Business Management, Finance or a related field.

• Experience in administrative support, financial administration, service delivery or commercial operations.
• Strong affinity with numbers, financial processes and data analysis.
• Excellent analytical skills and attention to detail.
• Advanced Excel skills and strong knowledge of Microsoft Office tools.
• Strong planning and organization skills with the ability to manage multiple priorities and deadlines.
• Proactive, autonomous and solution-oriented mindset.
• Strong communication and stakeholder management skills.
• Team player who enjoys collaborating across functions.
• Fluency in Dutch and/or French, and English (being trilingual is a big plus).
• Experience with SAP, Power BI, AFO or similar systems is considered an asset.
• Knowledge of Visual Fabriq is considered a plus.

What we offer

• A 0.5 FTE temporary position: 19 hours a week (12-month fixed-term contract)
• Excellent terms of employment, competitive salary with elements such as meal vouchers, insurances, holidays and many other benefits.
• A large availability and variety of corporate training and development programs.
• Career opportunities, within Belgium as well as internationally.
• An excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues.

Respect is at the heart of Nestlé's culture. We value diversity in all its forms and are committed to creating an inclusive environment where everyone feels welcome, safe, and empowered. We believe diversity drives creativity, innovation, and progress — and we actively foster equal opportunities for all.

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com.

Applying for the role of Sales Service Specialist?

Great! If you see a match with the description above, we would gladly receive your CV and motivation.

We use an Artificial Intelligence (AI) tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you WhatsApp messages; if you answer "yes" to this, you will receive communication via WhatsApp in addition to messages via email.

Interim CVs will not be processed.