Job Description

Job
Summary
The
Sales and Service Representative, under the direction and guidance of the
Branch Sales Assistant Manager, promotes all banking products and services
through direct sales, referrals, and participation in marketing campaigns in
accordance with the organization’s sales culture to achieve personal and branch
goals, while ensuring compliance with policies and regulations.

Essential Responsibilities
-Attends and orients clients to bank products and services to affect the sales
of bank products and services.

-Responds to and resolves routine client inquiries, informing and seeking
guidance from management regarding the resolution of inquiries or issues
beyond scope of authority.

-Develops and retains relationships with clients
and presents alternatives to their needs.

-Gathers information from clients and performs
data entry/keyboarding functions to affect the establishment of accounts,
ensuring adherence to bank and regulatory account opening requirements and
other organizational requirements.

-Affects application processing in accordance
with established documentation requirement procedures and performs functions to affect
the timely closing and disbursement of loan products.

-Verifies client’s availability of checking accounts funds.

-Maintains a
log of the work area documents and forms.

-Complies with all related laws and regulations including but not limited
to the Bank Secrecy Act, Truth in Savings, Truth in Lending and Community
Reinvestment Act.

-Prepares and submits production reports.

-Complies
with and supports the Branch Sales Culture, working plans and
administrative procedures, including but not limited to the Total Quality Program.

Other
Responsibilities
-Performs greeter duties when needed, ensuring compliance with the
organization’s service quality agenda.
-Assists management with special projects and tasks as requested.
-Performs other related duties as assigned.

Independence of Judgment
Very little exercise of independent discretion; the independence of
judgment for this position is limited to defined and documented guidelines,
policies and procedures. This position receives direction and guidance
from members of the branch management team.

Supervisory
Responsibilities
This
position has no direct supervisory responsibilities.

Competencies
-Knowledge of the structure and content of the English language including
the meaning and spelling of words, rules of composition, and grammar; the
ability to speak and comprehend the English language.

-Computer literate and proficient in keyboarding

-Interpersonal, organizational, and listening skills

-Knowledge of banking laws and regulations

-Knowledge of banking products and services

-Knowledge of administrative and clerical procedures; managing files and records; and other related functions

-Team work orientation

-Analytical, thinking
capability

-Customer service orientation

Impact of Errors
The impact of errors of this position could affect activities related to
the position, unit and other departments, and the image of the
organization. Errors have financial, legal and regulatory implications.

Physical Demands
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential duties of this job. The employee is
this position is required to sit, stand, walk, use hands and fingers to perform
data entry activities, reach, handle and manipulate objects; hear, and speak.
Specific vision abilities required by this job include close and distance
vision.

Minimum Requirements

High School Diploma from an accredited institution and 2 to 3 years
experience working in a financial services, sales or customer service
environment or Associate’s Degree from an accredited institution of higher
learning

Experience in assessing clients needs to sell, promote, refer or cross sell
various bank products and services

Ability to work flexible and non-traditional hours, including Saturday, Sunday
and holidays

Disclaimer:

The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not
indented to be an exhaustive list of all responsibilities, duties, skills
required of personnel so classified. The reporting relationship may not
reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER