Job Description

Sales & Service Coordinator - Social Housing

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Danielle Dudley

Compensation: £26,230 / year

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Our success is built on four core values:

• Community We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.

What we need from you

• Enthusiastic and customer-focused, with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem-solver with the confidence to suggest effective solutions.
• A team player who supports colleagues, whether in the same room or a different department.
• Results-oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for success, whether that’s personal career growth or team achievements.
• Competent in Microsoft Office applications.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change