Singtel

Sales & Service Consultant, Tweed Heads

Singtel  •  Commonwealth of Australia (Onsite)  •  5 days ago
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Job Description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re searching for positive, customer focused Sales & Service Consultants to join our Tweed Heads team in a Casual or Part-Time capacity If you are looking for flexible hours, a fun team environment, and a role where no two days are the same, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

  • Be the face of Optus, creating great experiences for every customer who walks in.
  • Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
  • Have real conversations to understand what customers need and help them find the right solution.
  • Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

  • Service Superpower: A passion for helping people and delivering great service.
  • Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
  • Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
  • Composure Under Pressure: Ability to stay calm and positive in busy situations.
  • Team Spirit: A team-first attitude.

What’s in it for you?

  • Competitive remuneration and access to exclusive discounts.
  • Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
  • Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
  • Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
  • Flexible rosters that work around the life you live outside of work.

No experience in telco? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Singtel

About Singtel

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.

Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Singapore, SG
Year Founded
1879
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