Job Description

Sales & Service Administrator

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Danielle Dudley

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Our success is built on four core values:

• Community We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About The Role

We’re looking for a Sales and Service Administrator to join our Social Housing team, where you’ll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day.

You’ll be responsible for processing supplier information, keeping our systems accurate and up to date, and responding to queries in a timely and professional way. A key part of the role is building strong relationships with our customers and supply chain partners, particularly when managing invoice queries by taking ownership to ensure issues are fully investigated and resolved, identifying root causes and training opportunities to support the business processes.

As part of a close‑knit, fast‑paced team, you’ll balance organisation and prioritisation to manage day‑to‑day tasks, handle ad‑hoc requests and use your problem‑solving skills to support the wider team.

You will also form part of our customer service team by responding to inbound calls and emails daily as required.

This role is ideal for someone who enjoys variety, takes pride in their attention to detail and feels confident working under pressure while maintaining a positive, customer‑focused approach.

Additional Information

• This is a full‑time role working 37.5 hours per week, Monday to Friday between 7:55am and 5:25pm, with a one‑hour lunch break.
• After successfully completing your 3‑month probation, you’ll cover a Saturday shift on a rota basis (8am–12pm) — paid as overtime.
• Following probation, there’s the opportunity for hybrid working, with 3 days in the office and 2 days working from home.

What We Need From You

• A friendly and professional communication style, with confidence working with customers and suppliers.
• Good organisation skills and the ability to juggle priorities in a busy environment.
• Strong attention to detail, especially when raising orders and maintaining system data.
• A proactive mindset, with a willingness to take ownership of queries and follow them through to resolution.
• A team‑player attitude, while also being comfortable managing your own workload to ensure deadlines are met.
• Problem‑solving skills and the ability to stay calm and focused under pressure.
• Be able to use Microsoft systems such as excel and word.
• Flexibility to support customer service teams during peak times.
• Finding the root-cause of a query and identifying any training opportunities for the business.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change