Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
As a Retention assistant , you'll retain our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
What you'll be doing
Reporting to the Head of Service, you'll be responsible for;
Experience that will put you ahead of the curve
What's in it for you
The expected salary for this role is £26,500.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
Internal job family level P7
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
*We reserve the right to close the job advert early
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
#LI-Hybrid
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands.
Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US.
Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications.
We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
