Job Description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sales Representative to join our security business unit.

The Commercial Security Service Sales Representative is responsible for driving recurring service revenue by selling service agreements, maintenance plans, and upgrades to commercial customers with installed security, fire, and life safety systems. This role focuses on building long-term customer relationships while ensuring customers maintain compliant, reliable, and fully supported security systems.

The position works closely with operations, service technicians, and account management teams to identify service opportunities, improve customer retention, and increase recurring monthly revenue (RMR).

Primary Responsibilities:

Service Contract Sales

• Identify and sell service agreements, maintenance plans, and monitoring services to new and existing commercial customers.
• Renew expiring service contracts and expand coverage where applicable.
• Develop proposals for preventative maintenance, inspection programs, and system upgrades.

Account Management

• Maintain regular contact with assigned commercial accounts to ensure customer satisfaction.
• Conduct customer system reviews to identify service, compliance, and upgrade opportunities.
• Build long-term relationships with facility managers, property managers, and business owners.

Revenue Growth

• Achieve monthly and annual sales targets for service agreements and recurring revenue.
• Identify opportunities to expand services including video monitoring, access control support, managed services, and preventative maintenance programs.
• Work with installation and service teams to convert installation customers into long-term service contract clients.

Pipeline & Forecasting

• Maintain accurate opportunities, pipeline, and forecasts in CRM.
• Track renewal opportunities and proactively engage customers before contract expiration.

Collaboration

• Partner with service managers and technicians to ensure proper service delivery.
• Coordinate service proposals, inspections, and follow-up with internal teams.
• Support cross-selling efforts with installation sales teams.

Basic Qualifications:

• 3+ years of sales experience in commercial security, fire alarm, access control, or related technical services
• Demonstrated success selling service agreements or recurring revenue programs
• Strong understanding of electronic security systems, service programs, or maintenance contracts
• Excellent communication and relationship-building skills
• Ability to manage multiple opportunities and maintain pipeline discipline

Preferred Qualifications:

• Experience selling RMR-based services in security integration or fire protection
• Knowledge of systems such as access control, intrusion detection, video surveillance, and fire alarm systems
• Familiarity with CRM platforms (Salesforce, Dynamics, HubSpot, etc.)

Salary range: $65,000 to $92,000 plus uncapped commissions

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.