Location:
Mauritius
Employment Type:
Full-Time

About the Role

We are seeking a proactive and customer-focused
Technical Sales Coordinator
to join a dynamic team within the industrial coatings and manufacturing sector. This role is ideal for someone who enjoys building strong client relationships while managing the complete order-to-delivery process. You will work closely with customers, production teams, logistics, and internal stakeholders to ensure outstanding service delivery and drive business growth.

Key Responsibilities

Order & Customer Coordination

• 
  Manage the complete order-to-delivery process for assigned customer accounts.

• 
  Receive and process customer orders accurately and efficiently.

• 
  Liaise with production, logistics, and other internal departments to ensure timely order fulfilment.

• 
  Provide customers with regular updates on order status and delivery timelines.

Sample & Colour Coordination

• 
  Coordinate and manage customer sample requests.

• 
  Match colour samples and work with the technical team to develop requested colours.

• 
  Arrange delivery of approved samples to customer sites.

Sales & Business Development

• 
  Monitor upcoming projects and follow tender opportunities.

• 
  Identify project awardees and develop business opportunities.

• 
  Promote products through cross-selling and upselling initiatives.

• 
  Drive sales growth while maintaining healthy profit margins.

• 
  Monitor competitor activity and provide market intelligence to management.

Customer Relationship Management

• 
  Build and maintain strong, long-term customer relationships.

• 
  Provide technical product advice and recommend suitable solutions.

• 
  Maintain a thorough understanding of customer accounts before client visits.

• 
  Collaborate effectively with internal sales, production, and logistics teams to deliver exceptional customer service.

Accounts & Administration

• 
  Support the collection of outstanding payments.

• 
  Communicate with customers regarding account status where required.

• 
  Raise concerns relating to product quality, delivery delays, or customer issues promptly.

• 
  Ensure all customer orders and documentation are processed accurately.

Key Competencies

• 
  Strong customer service and relationship management skills.

• 
  Positive, professional, and solution-oriented attitude.

• 
  Excellent communication skills in both
  English and French
  .

• 
  Ability to work independently and as part of a team.

• 
  Strong organisational and time-management skills.

• 
  Results-driven with the ability to work under pressure.

• 
  Analytical thinking with good computer literacy.

• 
  Committed to continuous learning and personal development.

Skills & Experience

Essential

• 
  Previous experience in Sales, Account Management, Customer Service, or Order Management.

• 
  Experience managing the order-to-delivery process.

• 
  Proficiency in Microsoft Office, particularly Excel.

• 
  Strong interpersonal and communication skills.

• 
  Valid driver's licence.

• 
  HSE certification or equivalent health and safety experience is advantageous.

Knowledge

• 
  Industrial or manufacturing sector experience would be beneficial.

• 
  Understanding of customer service principles and sales processes.

• 
  Knowledge of products, services, and local market opportunities.

• 
  Familiarity with company processes and operational procedures.

What We're Looking For

The successful candidate will be customer-focused, highly organised, and passionate about delivering exceptional service. They will thrive in a fast-paced environment, enjoy working with people, and be motivated by achieving sales targets while building long-term client relationships.