Job Description

Why Join Etihad?

At Etihad Airways, we are committed to empowering the next generation of Emirati talent. This role offers UAE Nationals the opportunity to build a rewarding career in a dynamic commercial environment, developing skills in sales, account management, stakeholder engagement, and business development.

Based in Dubai, you will work closely with customers, partners, and internal teams, gaining valuable exposure to the aviation industry while contributing to the success of a globally recognised UAE brand. Whether you are looking to deepen your commercial expertise or progress into future leadership opportunities, Etihad provides the platform to help you achieve your ambitions.

Synopsis for this role:

Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributing to Etihad’s profitability objectives achievement.

Accountabilities

• Define, agree and execute plan of sales activity to ensure targets are reached using all the available tools, data and insights provided by Sales Strategy and Planning
• Analyse the market potential to determine the value of existing and prospective customers in terms of sales opportunities and use the sales toolkit to convert them to Revenue premium.
• Collect, review and consolidate information to support the identification of intervention areas for the regional business development to ensure sales target achievement and introduction of new products and services relevant to your customer.
• Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.
• Communicate and meet regularly with relevant accounts to inform about new products, services and promotions to increase sales in order to reach the expected sales target.
• Build your status as a ‘trusted advisor’ to ensure a long-lasting fruitful business relationship with major accounts.
• Research, gather, share and analyse competitor, market and wider industry information to define the best-selling approach to increase Etihad market share and visibility.
• Cooperate with global sales enablement to determine the best promotion sales techniques.
• Communicate and regularly meet with accounts to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market.
• Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.
• Negotiate and manage commercial agreements with assigned accounts to ensure sales can be closed, respecting corporate guidelines and indications.
• Complete all Etihad commercial training and act as a thought leader in your area of specialism. Maintain the customer data current in Etihad’s CRM tool

Qualifications

Education & Experience

• Bachelor's degree with a minimum of 3 years of experience in Sales, Business Development, Account Management, or a related commercial field.
• Strong commercial and analytical skills with the ability to interpret market trends, customer insights, and performance data to support business growth.
• Demonstrated ability to lead, coach, and mentor others, fostering collaboration and high performance within a team environment.
• Understanding of commercial strategy and the ability to prioritize initiatives and projects that deliver business value.
• Excellent communication and presentation skills, with the ability to represent Etihad Airways and effectively engage with customers, partners, and senior stakeholders.
• Proven ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office applications and CRM or sales management systems.
• Knowledge of the aviation, travel, or hospitality industry is advantageous.
• A customer-centric mindset, combined with strong sales acumen and commercial awareness, to identify opportunities and drive revenue growth.

Additional Information

UAE National Talent

This opportunity is intended for UAE Nationals who are looking to build a rewarding career within a world-class aviation organization. The role offers exposure to commercial strategy, account management, stakeholder engagement, and market development, providing a strong foundation for future leadership and career growth within Etihad Airways.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.