Job Description

Reporting to a Sales Manager, Sales representative is responsible for implementing comprehensive customer strategies for assigned accounts.
While coordinating with cross-functional departments within the business unit, the Account Manager owns the customer strategy and is accountable for the growth, profitability and customer satisfaction for assigned accounts.

[ KEY ACCOUNTABILITIES]

• Develops and deploys comprehensive customer strategies that improve the profitability and growth.

• Clear understanding of our market share, competitive position, and profitability at each assigned account.

• Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided to the customer and competitive alternatives.

• Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong relationship with key decision makers, developing coaches and sponsors as necessary.

• Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.

• Monitors market dynamics including customer and competitor and reports to sales management for consolidation in our market sensing process.

• Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.

• Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.

• Provides global coordination on customer issues where required.

• Complies with contract review procedures and BW commercial policies

Internal Use Only: Salary

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