Job Description

The Inside Sales Representative for Retail is responsible for driving revenue growth, managing customer relationships, and supporting Dell’s retail business through proactive sales engagement, account development, and cross-functional collaboration. This role focuses on executing sales strategies, identifying growth opportunities, and delivering a strong customer experience across assigned retail accounts.

ACCOUNTABILITIES

• Manage and grow assigned retail accounts through proactive outbound and inbound sales activity

• Develop strong relationships with retail partners, buyers, and internal stakeholders

• Identify upsell, cross-sell, and attach opportunities across Dell’s portfolio

• Execute account plans aligned to revenue, margin, and market share goals

• Track pipeline activity, forecast accurately, and maintain CRM hygiene

• Collaborate with field sales, product teams, marketing, finance, and operations to support business objectives

• Support promotional planning, inventory discussions, and retail program execution

• Analyze sales trends, customer performance, and competitive activity to recommend actions

• Resolve customer issues quickly by coordinating with internal support teams

• Meet or exceed quarterly and annual sales targets, KPIs, and operational metrics

• 3–5+ years of inside sales, account management, or retail sales support experience

• Experience working with retail partners, channel environments, or consumer technology products

• Strong verbal and written communication skills & proven ability to manage multiple priorities in a fast-paced sales environment

• Experience with CRM systems, pipeline management, and sales forecasting

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy

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