Job Description

About Us

At Alonso & Alonso, we provide personalized attention and services tailored to each client's specific needs. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Position Overview & Training Commitment

• No prior legal experience or legal degree is required for this role.
• We are actively seeking client-focused, driven sales and customer service professionals who excel at building rapport and communicating with empathy. We provide comprehensive, fully paid training on all legal concepts, firm processes, script adherence, and non-attorney boundaries. We supply all the tools, resources, and structured coaching you need to succeed—what we look for in you is a passion for connecting with people, high drive, and exceptional sales and relationship-building skills.

Essential Responsibilities and Duties

• Client Engagement: Understand clients' needs, build rapport with empathy, recommend appropriate service packages, and deliver compelling presentations to prospective clients.
• Sales Process Management: Manage the full sales cycle from initial lead receipt to closure, including diligent lead follow-up, negotiating terms, and closing consultation contracts.
• Relationship Building: Cultivate strong, trust-based relationships with clients to ensure dedicated support, satisfaction, repeat business, and referrals.
• Sales Reporting: Maintain accurate records of sales activities, pipeline stages, and client interactions within our CRM software.
• Time Management & Prioritization: Effectively prioritize daily outreach tasks to meet performance targets and handle multiple client interactions in a fast-paced environment.
• Schedule Flexibility: Adapt to a dynamic work schedule that may include occasional evenings, weekends, or travel to accommodate client needs or firm events.

Required Qualifications

• Sales & Customer Service Focus: Proven track record in B2C sales, direct sales, hospitality, guest relations, or high-touch customer service.
• Education: High school diploma or equivalent required (additional education or training in sales, hospitality, or customer service is a plus).
• Communication Skills: Exceptional verbal and written communication skills with a professional demeanor and strong active listening ability.
• Empathy & Drive: Highly motivated, target-driven, and genuinely passionate about helping clients navigate sensitive or challenging circumstances.
• Tech Proficiency: Proficiency with basic computer skills, office software (e.g., Microsoft Office), and comfort using CRM systems for call logging and lead tracking.
• Legal Knowledge: None required. Fully provided through internal onboarding and continuous training programs.

Key Performance Indicators (KPIs)

• Quality Assurance (QA) Score: Maintain an average monthly QA score of 85% or higher on evaluated inbound/outbound calls, measured via CRM scorecards to ensure professional communication and strict compliance with non-attorney boundaries.
• Gross Conversion Rate: Convert at least 40% of all qualified, assigned leads into booked attorney consultations each month to drive sales pipeline performance and growth goals.
• Does Not Qualify (DNQ) Rate: Maintain a monthly DNQ rate of 12% or lower, tracked through CRM disposition logging to ensure accurate lead screening, prevent premature rejections, and enforce proper attorney escalations.

Work Environment & Location

• Employment Type: Full-Time, On-Site
• Location: 16800 Greenspoint Park Dr, Ste 175, Houston, TX
• Culture: Collaborative, supportive, mission-driven team environment with continuous growth opportunities.

Salary and Benefits

• Base Compensation: $62,500 annually
• Comprehensive Benefits Package:
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Mental health support programs
• Continuing education allowance

Application Process

To apply directly, please visit our careers page:

https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso