Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
The Inside Sales Representative (ISR) has broad responsibilities related to customer service, sales, and project coordination. As business professionals their primary function is to build key relationships with their ISR peers, Area Sales Managers, Operations and customers. Essentially, they are the central hub between all departments with the organization. They are responsible for executing the business processes between those groups efficiently, consistently and with clear communication The ISR is a key role for the organization that allows interaction with all aspects of the business and is a great position for anyone with experience or someone with the positive attitude willing to learn. This position extends the opportunity to learn our business within the Oil & Gas, Petrochemical and Power Generation industries.
ISRs h ave d uties a nd r es ponsi bilities in the f ol lowing areas:
Cust omer / Account Manageme nt
The ISR su pports the A SM by ma na gi ng critical d ata in the compa ny’s B usi ness Ma na ge me nt Sy st em
The ISR’s can ser ve as the cu st ome r’s pr imary contac t
Resp onsi bilit ies:
· Create and ma na ge cus tomer i nformat ion in t he compa ny’s B usi ne ss Ma na ge ment Sys tem
· S upport cus tomer visits onsite a nd offsi te
· Pr ovi de upda tes on c us tomer pr ojec ts; ser ve as lia is on bet we en operat ions a nd cust omer f or u pdat es r egar di ng del iveries, cust omer s er vi ce iss ues, etc.
P ropos al Manageme nt
The ISR is s olely res ponsi ble f or the ge nerat ion of pro posals.
The ISR coor di nat es and communicates the req uest f or p roposals a nd est imat es. Duri ng the proposal
pr oce ss ISR ser ves as lia is on bet we en c ust omer and operati ons f or any c omme rc ial a ndor tech nical clar ificat ion
Resp onsi bilit ies:
· Resp onsi ble f or e xecuti ng the pr oposal gene rati on pr oce ss within the B usi ness Ma na ge me nt
Syst em
· Re vi se or c rea te pro posals based u pon ins pe cti on re sults or ot her i n- pr ocess works cope ch anges
· Ens ure all p roposals are r evie wed per S ul zer ’s intern al dele gat ion of aut hor ity a nd crea te
Mar gin S umma ry R evi ew she et
· Ma na ge t he s tora ge / arch ivi ng of the p roposals a nd relat ed in format ion
· The Terms and Conditions and handed to ASM and or RSM to complete the review process
P rojectComm ercial Manageme nt
The ISR is r es ponsi ble for f acil itati ng the c ompl eti on of proje cts f rom the p oi nt of purc hase or der r eceipt to fi nal i nvoice a pproval.
Resp onsi bilit ies:
· Ma na ge t he r eceipt, re view a nd pr oce ssi ng of all purch ase or ders ass ociated w ith their
assi gned A SM’s and b usi ness u nits
· Ma na ge t he re lease of all pr oje ct s copes and pro ject ha nd- offs to the operat ions gr oup(s)
· C oor di na te a nd ma na ge as ne eded the r esol ut ion of pr oje ct iss ues, q ues tions, a nd c oncerns
· F acil itate c ommunicat ions be tw een the c us tomer, A SM and operat ions g roup
· Per form in voice r evi ew a nd pr of orma a ppr oval
• Participate in appropriate meetings such as production and scheduling meetings to facilitate decision-making on backlogs and priorities.
• Reviewing and processing summary technical reports for accuracy on completed client projects.
Q uality / Cont inuous Imp roveme nt
The ISR is r es ponsi ble for s upporti ng the c ompa nies Q ual ity / Lean i nitiat ives to i mprove a nd a dd
val ue to our cu st omer’s experience
Resp onsi bilit ies:
· Deve lop and mai ntain skills and proced ures req uired for t he gener ati on of the h ighest qual ity pro posals
· S upport operat ions q ual ity i mpr oveme nts
QE SH (Qua li ty, E nviro nme ntal, Safe ty and H ealt h)
The compa ny is c ommit ted to h avi ng a zero acci dent w orkp lace a nd that req uir es the i nvolvement of all e mploye es.
ISRs are c ommit ted to foll owing and c omplying with Sul zer’s QESH reg ulatio ns.
Resp onsi bilit ies:
· Tak es per sonal res ponsi bility for t heir own, and co-wo rk er’s safe ty
· I dentify probl ems and ar eas of improve ment and noti fy ma na gement ac cor di ngly
· Ens ure cus tomer visi tors ha ve rec eived the req uired safety in ducti on, are p rope rly si gned in a nd have the r equired PPE whi le on sh op visi ts
Re quireme nts
· Str ong or ga nizati onal skills, ab ility to pr ioriti ze and mana ge multi ple pro jec ts
· Ti me ma na gement skills
· U nders ta ndi ng of bas ic fi nancial c oncepts
What We Offer You
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2023, our 13’130 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com