Job Description

Accountability and Scope

The Sales Representative I is accountable for pursuing knowledge and understanding of Wesco’s products, sales philosophy and practice, with the goal of becoming a primary point of contact for customer inside sales coverage; and applying sales initiatives, policies and programs in support of business plans and strategic objectives, necessary to meet annual department and individual goals. The Sale Representative I will be responsible for providing support and assistance to outside sales, internal sales, operations, purchasing, quality and finance personnel, as requested.

Essential Duties and Responsibilities

· Learn, understand and incorporate Wesco philosophy, value and vision, and Sale initiatives and policies in all behavior, practice and decisions

· Gain a good understanding of Wesco's quality standards, product lines, pricing and delivery schedules

· Work directly with customers on a regular basis, providing timely, appropriate and accurate responses to inquiries and requests

· Maintain and develop new and existing Wesco customers through professional and appropriate sales methods

· Source products when necessary based on Wesco’s best practices

· Ensure adherence to customer approvals and quality requirements

· Understand and follow export compliance requirements

· Understand and utilize the internal data and information systems and Wesco Intranet to effectively perform job functions

· Provide support and assistance to Sales Branches, Internal Sales, Corporate Sales, Operations, Purchasing, Quality, Finance and other departments as needed to resolve sales related efforts

· Recognize when negotiation may produce sales opportunities and begin to develop effective negotiation skills

· Participate in and practice continuous improvement and/or process improvement efforts

· Receive supervision, guidance and training for Wesco systems, products, industry, vendors and operations

· Attend regular and impromptu sales meetings and company-sponsored training and events, as required

· Travel may be required

Essential Competencies

· Action Orientated Ability to learn quickly and work independently, as trained; and to gain a good, practical working-knowledge of Wesco's sale initiatives, polices, procedures and work instructions essential to the duties of the job; respond with urgency to "rush" requests; be proactive in the approach to your workload and customer needs

· Communication/Relationship/

Liaison Communicate frequently with branch supervisor, Internal Sales, Corporate Sales, Operations, Purchasing, Quality, Finance and other departments as needed; must have ability to communicate clearly and in a concise manner with internal and external customers and vendors, as required

· Direction/Received Direct supervision and detailed instructions will be given for routine work during the training period; and additional instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any related assignments designated by the Branch Supervisor or Managers

· Discretion/Latitude/

Decision Quality Approved discretion and decision making may be authorized to perform standard procedures and processes; specific decisions may need to be made by supervisory or management levels

· Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time

· Error Impact Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete assignments as required, which may result in serious delays to customers' schedules and lack of customer confidence

· Knowledge/Methods/

Processes Ability to learn, comprehend technical customer requirements; and to communicate sales information pertaining to Wesco products, including accurate technical knowledge of our quality standards and services, sales initiatives, policies, procedures and philosophy; ability to gain and sustain good customer relationships; as well as gain knowledge and skills to introduce and motivate new customers to purchase Wesco quality products and services; and/or the ability to recognize when sales and negotiation opportunities are presented, and to act quickly and efficiently to assist in fulfilling the customer needs

· Mathematical Skills Ability to perform basic math functions and proficient use of a calculator

· Problem Solving Ability to solve basic problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the team or Supervisor for additional direction

· Reasoning Ability Ability to apply common sense understanding and established instructions to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations

· Systems/Resources Ability to learn to utilize the internal systems and resources as a critical aspect of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; as well as applicable Sales data and information systems to provide internal support services to inter-working departments and teams, as requested

· Written and Oral Skills Ability to read, write, speak and relay information accurately and concisely, in a variety of communication settings, in English

Essential Values

· Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

· Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws

· Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

· Teamwork Fosters an open environment and encourages employees to work together cohesively

· Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency Education, Experience and Qualifications

· Education Educated to National Vocational Level (NVQ) or equivalent (EU) High School Diploma or GED College degree within the Marketing or Supply Chain fields, is preferred · Experience