Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Sales Representative

Program: Telecommunications (Voice, Data & Broadband)

Site: Manila, Philippines

Reporting to: Team Leader

A SNAPSHOT OF YOUR ROLE

As a Sales Representative, you drive new business and renewal opportunities for Uniti Solutions by connecting with prospects and existing customers, understanding their business needs, and positioning telecommunications solutions that deliver measurable value. You are the voice and face of Windstream to the market, building credibility and relationships that lay the foundation for successful Account Manager engagement.

Your role combines strategic prospecting, consultative outreach, and disciplined pipeline management. You research high-value targets, craft compelling narratives around Windstream's products and services, conduct discovery conversations to diagnose customer needs, and qualify and schedule qualified meetings for the sales team. This position requires excellent communication skills, resilience in the face of rejection, drive to exceed activity metrics, and a consultative approach to sales.

Key Responsibilities

Prospecting & Lead Generation

Strategically research and identify high-value prospect contacts and existing customers aligned with Windstream's market targets

Generate qualified leads and uncover high-value opportunities through data analysis, LinkedIn research, and market intelligence

Execute outbound phone campaigns with focus on connection, qualification, and setting qualified meetings

Prepare and send strategically targeted emails to prospects specific to their business vertical and pain points

Consultative Discovery & Product Positioning

Communicate Windstream's new and existing products in a compelling, customer-centric way that demonstrates business value

Conduct discovery conversations that diagnose client business needs, pain points, and timeline for decision-making

Position Windstream solutions as the preferred choice and articulate why engagement with an Account Manager would benefit their business

Build and cultivate prospect relationships through consistent, professional, and value-driven communications

Pipeline & CRM Management

Manage prospect and client data in Salesforce with accuracy, discipline, and completeness

Log all communications, maintain accurate contact information, and attach relevant documents to ensure full audit trail

Manage and track pipeline of qualified leads; execute timely follow-up communications to keep prospects engaged

Schedule qualified meetings with Account Managers and ensure smooth handoff with comprehensive prospect briefing

Monitor activity metrics and pipeline health; identify and address gaps proactively to meet or exceed monthly targets

Team Support & Collaboration

Support Sales leadership in pipeline forecasting, market analysis, and sales strategy execution

Collaborate with Account Managers to ensure continuity and successful transition of qualified prospects

Contribute to team goals and share best practices in prospecting, positioning, and relationship building

A BIT ABOUT YOU

Experience & Background

At least 1 year of BPO or contact center experience in sales, renewals, retention, or customer acquisition

Demonstrated success in outbound sales, lead generation, or business development roles

Experience with CRM systems (Salesforce preferred) and sales process discipline

Bachelor's degree preferred; equivalent professional sales experience considered

Communication & Interpersonal Skills (Critical)

Excellent English communication skills, both verbal and written, with ability to tailor messaging to different audiences

Strong listening skills; able to ask strategic questions and diagnose customer needs consultatively

Highly persuasive and confident in phone conversations; comfortable pitching value propositions

Professional written communication; able to craft compelling, personalized emails that drive engagement

Relationship builder; natural ability to establish rapport, build credibility, and cultivate long-term connections

Core Competencies & Attributes

Goal-oriented with strong drive to exceed activity and revenue targets; sense of urgency and competitive spirit

Tenacity and resilience; able to handle rejection, learn from setbacks, and maintain motivation

High customer service orientation; committed to professional, courteous interactions and excellent customer experience

Strong organizational and time management skills; able to manage multiple prospects and competing priorities

Problem-solver; able to work independently with minimal supervision and adapt to new workflows and challenges

Commercial mindset; understanding of business value and ability to connect features to customer ROI

WHAT SUCCESS LOOKS LIKE

Consistent achievement of monthly activity targets (calls, emails, meetings scheduled)

High-quality qualified leads and pipeline handed off to Account Managers

Strong customer feedback and positive relationships with prospects and Account Managers

Accurate and complete CRM data that supports sales forecasting and team collaboration

WHAT WE VALUE

We are proud of our diverse global team, united by four core values:

Curious and Clever — Smart questions lead to better solutions

Entrepreneurial Energy — Take ownership and think like a business leader

Fast with Intent — Move quickly while delivering meaningful results

Laugh and Learn — Grow together and keep things human

Join the A-Team and experience the A-Life!