Job Description

Join the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!

Michael & Associates is more than just a law firm—we are transforming the possibilities of criminal defense. Based in Austin, Texas, we have rapidly grown into one of the state’s largest and most sought-after criminal defense firms. Our achievements come from blending bold legal tactics with state-of-the-art technology to achieve exceptional outcomes. And this is only the beginning.

Position Overview: Sales Intake Representative

As a Sales Intake Representative, you will serve as the initial contact for potential clients, offering a warm and knowledgeable introduction to our firm. You will assist clients from their first inquiry through to scheduling a formal consultation with one of our skilled attorneys. Your professionalism, empathy, and effective communication will play a key role in fostering a positive and lasting attorney-client relationship.

What You’ll Do Every Day

• Create Exceptional First Impressions
• Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood.
• Handle Client Calls with Care
• Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team.
• Own the Client Journey
• Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff.

Why Join Us?

This isn’t just another intake role—it’s a chance to join something bigger:

• Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking.
• Gain hands-on experience in the legal industry with a firm that’s scaling rapidly.
• Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives.
• Work in a culture that embraces technology, collaboration, and high performance.

If you’re empathetic, organized, and passionate about making a difference, this is more than just a job—it’s a chance to be part of something transformative.

Ready to help shape the future of criminal defense?

Apply today and join the team at Michael & Associates.

Requirements

• We are seeking candidates with 3+ years of sales experience in a call center environment. Please ensure your relevant sales experience is clearly reflected on your resume.
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

Benefits

• Earn $7/hour + commission
• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.