Job Description

About the Job

As a Sales Representative on our Custom Sales team, you will be responsible for designing and selling private and customized travel experiences in Iceland.

A key part of the role is understanding what the customer actually needs and using your knowledge of Iceland and our products to advise them on the best options.

This is a consultative sales role: we are looking for someone who can think beyond the enquiry, identify opportunities, solve problems and confidently guide the customer towards the right solution.

What you'll be doing

• Handle daily customer communications (phone and written) for Custom Sales, including first response
• Run cost-benefit and needs analysis for each customer to design the itinerary that fits them
• Calculate accurate costs for each itinerary to build correct, competitive pricing
• Coordinate closely with other departments and external partners to confirm and deliver itineraries
• Contribute ideas for process improvements that make the sales team more efficient
• Monitor the workplace one weekend per month, in case of unforeseen issues

What we're looking for

• Interest in travel and enthusiasm for learning about Iceland
• Previous experience in sales, customer service, or tourism is a plus
• Excellent written and verbal English, with strong communication and interpersonal skills
• A proactive, can-do attitude with willingness to take ownership and make decisions rather than always waiting for instructions
• Customer-focused, with good attention to detail
• Comfortable managing multiple enquiries and deadlines, independently and as part of a team
• Curious and open-minded, with a problem-solving mindset

What we offer

• First 3 months fully on-site to onboard properly, then hybrid: 3 days/week on-site
• Additional sick days for when you're under the weather
• International team with colleagues who have your back
• Additional health insurance
• Equipped office: fresh fruit, hot drinks, pool table, foosball
• Team breakfast once a week
• Real opportunities for personal and professional development
• Company outings and in-office team events

Net Monthly Salary

1,200 – 1,300 EUR net monthly, depending on experience and expertise.