Job Description

The Quest Sales Representative is a full-time inside sales and support position emphasizing sales, account management and customer support. Responsibilities include answering calls, taking leads, supporting the outside sales team, collaborating with operations, acting as a liaison between local markets and the customer, and ensuring that daily customer support objectives are met. In many cases, the Sales Representative serves as the primary customer-facing contact. As such, the Sales Representative must demonstrate strong organizational, administrative, and inside sales skills.

ESSENTIAL FUNCTIONS UNDER THE SUPERVISION OF THE NATIONAL DIRECTOR OF INSIDE SALES WITH A MATRIX REPORT TO THE LOCAL GENERAL MANAGER

Benefits:

• Opportunity for commissions!
• Safe Harbor 401k with 5% Match
• Employee Referral Bonus Program
• PTO and Holiday Pay, including Floating Holiday
• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability
• Potential for Overtime
• Eligible for annual increases based on performance
• Opportunities for professional growth

Under the supervision of the National Director of Inside Sales with support from the local management team, primary responsibilities include:

• Determine needs and communicate benefits of product, services, features, pricing, and additional offerings to existing and new customers as appropriate.
• Prospect and generate leads with new and existing accounts.
• Develop on-going relationships with existing customers and new prospects.
• Learn new product offerings and communicate effectively to customers.
• Collaborate with Sales and Ops teams to meet objectives and goals on a monthly basis.
• Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions.
• Communicate and collaborate effectively with all Quest Events markets.
• Represent Quest Events values and business ethics consistently.

General Tasks and Responsibilities:

• Quote generation and revision requests from clients and others as necessary
• Monitor payment status and requirements for upcoming bookings
• Primary point of contact between customer and operations team until the job becomes an actual order
• Secondary point of contact for assisting the operations team and follow up.
• Timely confirmations of orders to maximize lead time for the organization
• Gather layouts and any other info needed for installations
• Uploading all information into the ERP
• Keep a clean and organized office space
• Logging into the account coordinator call que every day
• Informing manager when logged out during business hours for unusual reasons

Requirements

Skills and Abilities:

• Strong attention to details and organizational skills.
• Work independently and as part of a team.
• Demonstrates strong written and verbal communication skills.
• Demonstrates strong Customer Service skills.
• Ability to maintain a professional, customer-facing appearance and attitude.
• Strong working knowledge of all products offered by Quest Events.
• Problem-solving skills and the ability to troubleshoot.
• Willingness to assist in projects beyond daily scope as the need arises.

MINIMUM REQUIREMENTS

Experience

• Minimum of 2 year’s Event Industry or Hospitality experience
• Priority given to inside sales/account management experience
• Good working knowledge of Microsoft Office products
• Preferred experience with ERP/CRM programs

Education

• Associates degree or higher preferred
• Other Requirements, Knowledge, Skill, Ability or Characteristics

This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. Ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task. Knowledge of CRM maintenance preferred. Understands general reporting processes including expenses. Works well independently, Motivated, Strong Relationship-Building Skills, Belief in Excellence, Results Driven, Strong Planning Skills. High Ethical Behavior, Unquestionable Integrity, and Character.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.