Job Description

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

Neumann Gruppe USA, Inc. (NGUS) is a holding company that provides shared support services to the three NKG import companies in the United States: Rothfos, InterAmerican Coffee and Atlas Coffee Importers. These shared services — which include Logistics, IT, Human Resources and Accounting — enhance both efficiency and communication.

We are certified as a Great Place to Work®, highlighting our strong culture of trust, collaboration, and respect. Discover here what our employees like best about our workplace.

We value diversity – in backgrounds and experiences. This position is with Atlas Coffee Importers, a company that carefully cultivates relationships between roasters and producers. Atlas has invested in quality development in both established and emerging coffee origins, and it has a strong track record of creating access to specialty markets where they previously didn’t exist. The company also supports organizations and programs that promote equity and access throughout the entire coffee supply chain. Additionally, Atlas offers outstanding educational programming including CQI and SCA courses at its well-regarded lab in Edmonds, WA.

Key Responsibilities

New Business Responsibilities

• Grow Atlas’s client list and sales volume through outreach, in-person visits, industry events, and other business development activities.
• Identify, qualify, and maintain new sales leads, including keeping lead records and next steps current.
• Onboard new customers, manage prospect follow-up, sampling, and usage/needs tracking to convert leads into first orders and support territory sales forecasting.

Account Management Responsibilities

• Retain assigned accounts and drive regular contracting activity across the account base, working toward established sales volume and revenue targets
• Maintain regular, meaningful, proactive communication with existing clients by phone, email, in-person visits, and participation in industry events
• Respond promptly to client inquiries and work to resolve
• Maintain awareness of customer positions, usage, overall volume/capacity, buying strategies, and general business operations; conduct and document periodic client position reviews to identify buying opportunities
• Accurately communicate pricing, availability, and quality; exercise sound judgment with pricing concessions in support of both volume and margin goals
• Gain familiarity with Atlas’ portfolio of coffees through regular cupping with QC and Sales/Trading teams

Specialized Knowledge

Green coffee quality evaluation and cupping, coffee market fundamentals, customer account management and contract administration.

Qualifications & Training:

• 2 to 5 years of experience in the coffee industry, with exposure to green coffee, quality management, sourcing, trading, sales, or customer account management.

Knowledge/Skills:

• Self-motivated team player with the ability to work independently and collaboratively in a group setting.
• Enjoys building relationships and is a creative problem-solver.
• Comfortable working in a fast-paced environment.
• Demonstrated success in sales, account management, or business development.
• Demonstrated experience managing customer relationships and driving account growth.
• Professional development in negotiation, account management, or supply chain management.
• Training in customer relationship management (CRM) systems and sales processes.
• Knowledge of coffee production, processing, and contract terms and conditions.
• Proficiency in Microsoft 365 applications, including Excel, Word, Outlook, and SharePoint.
• Ability to travel as needed to support customer and business requirements.

Please get in touch with your first point of contact:

Samriti Kaushik