Job Description

Sales Representative
Location : Selangor

#LI-On-site

Are you passionate about building meaningful customer relationships and making a positive impact for patients? Join Novartis as a Sales Representative, where you will play a key role in driving customer engagement, strengthening partnerships with healthcare professionals, and delivering sales growth in a compliant and ethical way.

We are looking for a customer-focused sales professional who can build strong relationships, use insights to guide engagement, and deliver results with integrity.

Major accountabilities:

• Drive competitive sales growth by identifying, prioritizing, and engaging high-potential healthcare professionals and stakeholders.

• Build trusted, value-based relationships with customers through in-person and virtual engagement.

• Personalize customer engagement journeys by leveraging data, content, and multiple channels to meet customer preferences.

• Develop deep customer insights to understand business needs, decision drivers, challenges, and opportunities.

• Use data sources to plan, prioritize, and adapt territory, account, and customer interaction strategies.

• Partner with healthcare professionals, opinion leaders, and medical influencers to support better patient outcomes.

• Share customer insights with internal stakeholders to support relevant content, campaigns, and engagement plans.

• Collaborate compliantly with cross-functional teams to deliver solutions that address customer and patient needs.

Requirements :

• Sales experience within the healthcare, pharmaceutical, or a related industry.

• Experience engaging with government hospitals is preferred.

• Strong customer engagement skills, with the ability to identify needs and translate insights into meaningful actions.

• Comfortable using data, digital tools, and multichannel approaches to plan and personalize customer interactions.

• High ethical standards and a strong commitment to compliant, responsible ways of working.

Skills Desired

Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics