Job Description

Primary Responsibilities

• Build and maintain strong customer relationships by providing exceptional service and support.
• Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.
• Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.
• Manage sales orders from entry through delivery, ensuring accuracy and timely execution.
• Communicate proactively with customers regarding order status, pricing, lead times, and other updates.
• Partner with engineering, operations, logistics, and other internal teams to meet customer needs.
• Gather customer feedback and identify opportunities to improve service and business processes.

Job Duties

• Respond to customer inquiries via phone, email, and other communication channels.
• Prepare quotations and process customer orders accurately and efficiently.
• Review purchase orders to ensure compliance with approved quotations and agreements.
• Monitor open orders and coordinate with internal departments to ensure on-time delivery.
• Assist customers with product information, pricing, availability, and order updates.
• Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.
• Maintain accurate customer and sales information within ERP and CRM systems.
• Support continuous improvement initiatives that enhance customer experience and operational efficiency.
• Comply with all company policies, procedures, and HSE requirements.

Education and Qualifications

• Bachelor's degree in Business, Marketing, or a related field is a plus.
• Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Experience with Oracle ERP, CRM, or CPQ systems is beneficial.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational, problem-solving, and critical-thinking abilities.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.

Veterans Welcome:

• At NOV Grant Prideco, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.

Learn More:

• To learn more about our business unit, please click this link: https://www.nov.com/about/our-business-units/grant-prideco
• To learn more about our benefits, please visit our page: https://usbenefits.nov.com/