Job Description
# One Group | One Power
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.
We are currently looking for a Sales Representative, who will be responsible for the day-to-day in store activities concerning the acquisition of new customers, customer service, smart home product sales and bill payments of existing customers, in retail store.
What will you do:
Sales
- Reach and exceed personal and store sales targets and KPI s.
- Present, promote and sell the company‘s products, services, smart home products and special offers.
- Keep oneself up to date with the competition ‘s products & services.
- Answer customers’ questions about products and services.
- Cross and upsell products and services at every given opportunity.
- Know and apply the data protection laws when and where relevant.
- Prepares sales contracts and monitors the contract procedure.
- Sales Leads creation and Follow up.
- Proactively identify areas of improvement and suggest promptly them to your seniors.
Customer Service
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, and provide appropriate solutions and alternatives
- Follow the Company’s communication procedures, guidelines, and policies
- Handle and carefully respond to customer inquiries, by providing excellent customer service through active listening
- Aim to resolve issues end to end
- Provide customer feedback to the Store Manager.
Store
- Be co-responsible for the upkeep of the store in terms of display, stock and general upkeep, and opening and closing procedures.
- Carry out in a proactive manner varied tasks that will be assigned.
- Use the various IT systems according to the company’s procedures.
- Participate actively in regular training and coaching sessions.
What you need to be successful:
- A Degree in Business or Social Sciences
- 2 years of experience in retail sales, preferably in services, and in customer services
- Understanding of RES/DER technologies and market characteristics.
- EnEx trader certification is a plus.
- Good command of English (written and spoken)
- Excellent use of Microsoft Office.
- Familiarity with CRM systems and practices
- Strong contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Responsibility and consistency
- Customer orientation and ability to adapt/respond to different types of characters
- Familiarity with customer behavior principles.
- Excellent communication and interpersonal skills
- Sales skills, initiative and effectiveness
- Team spirit and positive mental attitude
Our offer to you:
- Competitive salary
- Performance-based variable pay 💰
- Ticket restaurant card 💳
- Transportation reimbursement ⛽
- Private Health Insurance coverage 🩺
- Pension Scheme
- Home electricity and natural gas discount ⚡
- Continuous learning & upskilling opportunities and access to our premium online training platform 📚
- Reimbursement for your athletic activities 🥈
- Wellness initiatives & benefits at the office
Enerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.
For more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.
