Job Description

About Us

At Miracle-Ear New Mexico, we believe that hearing care sits in a unique space. It’s not purely medical, and it’s not purely retail—it’s a human service that lives at the intersection of science, compassion, and responsibility.

Every day, people walk through our doors in Hobbs struggling to stay connected to the world around them. Our philosophy is simple: We are in the business of restoring communication—not just between ears and sound, but between hearts, lives, and the world. As a locally owned AuralTec practice, we combine the personalized, compassionate care of a local clinic with the advanced technology and national support of Miracle-Ear.

The Opportunity

We are looking for one exceptional, locally-minded professional to be trained in our Hobbs clinic as a Hearing Healthcare Professional (HHP).

No prior experience in audiology or hearing aids is required. You will be fully trained and supported to earn your New Mexico state license to fit and dispense hearing aids. What we do require is exceptional character, a highly trainable mindset, and a genuine passion for helping others.

You will be joining our "Gold Standard" clinic. The Hobbs team is recognized company-wide for its operational excellence, high patient retention, and consistent growth. You will step into a professional, well-organized environment where you can build a stable, rewarding, and highly lucrative long-term career.

What You Will Do As an HHP, you will wear several hats at once:

• The Clinician: Apply technical skill and precision to evaluate hearing loss, perform diagnostic testing, and program advanced medical devices.

• The Counselor: Listen, educate, and guide patients through a life change that can be emotional and complex. The Advocate: Help families understand the importance of consistent use, aftercare, and follow-up.

• The Professional: Conduct structured Hearing Aid Evaluations (HAEs) and make ethical, need-based recommendations that align with our patients' lifestyles and budgets.

Requirements

Who We Are Looking For

• Empathetic & Objective: You have a massive amount of compassion, but you can also guide patients confidently to make a decision about their healthcare.

• Process-Driven: You respect proven systems. You are detail-oriented when it comes to clinical documentation, scheduling, and maintaining a professional environment.

• Exceptional Communicator: You can explain complex concepts in simple, reassuring terms to patients and their families.

• Adaptable: Professional customer service or consultative sales experience is highly valued, but a willingness to learn the "Miracle-Ear Way" is mandatory.

Required Qualifications

• High school or equivalent (Required)
• Experience: Customer service: 3 years (preferred) Sales: 1 year (preferred)
• Work Location: In person

Benefits

We believe that work should feed the soul as well as the paycheck. We offer a compensation structure that balances security with high-earning potential:

• Target Income: $39,000 to $90,000+ per year (Includes a guaranteed base draw of $39,000/year plus uncapped performance commissions)

• Paid Time Off (PTO) and Paid Holidays

• Store Profit Sharing and Employer Matching Retirement Plan

• Dental and Vision Insurance available

• Ongoing Paid Professional Development & Licensing Support
• Work/Life Harmony: Consistent clinic hours (Monday – Friday, 9AM - 5PM)

How to Apply If you are looking for a career where your daily efforts make a profound, tangible difference in people's lives, we want to hear from you. We actively review all resumes. Click "Apply" today to start the conversation!

About Miracle-Ear:

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.