Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Responsibilities

Describe the job role and the day to day tasks involved.

• Answer inbound calls, text messages, emails, and web enquiries from customers
• Quote customers based on internal pricing tools and guidelines
• Organise pickup jobs by liaising with internal dispatch systems or team
• Handle follow-ups, confirmations, and post-job communication
• Build rapport and close deals confidently — we don’t chase, we lead
• Respond to objections and queries with tact and a “no-funny-business” tone
• Record and manage leads and sales activities via CRM (if required)
• Work closely with the Australian team and adapt to the tone and branding of A1 Express Car Removal or CarDeath

Qualifications

Describe the qualifications the staff must have in terms of skills and capabilities

• Excellent spoken and written English — must sound confident, clear, and natural
• Previous experience in sales or customer service (phone/email/text)
• Strong quoting and negotiation skills — you know how to close without pushiness
• Attention to detail — every quote and job must be 100% accurate
• High emotional intelligence — can read a situation and adjust tone/style accordingly
• Confident, macho-style communication personality (think sales with flair)
• Proficient with web-based tools like CRMs, JustCall, Podium, etc.
• Availability to work Australian business hours (AEST/AEDT)

Competencies/Personality Traits

confident, high-energy, and sharp-tongued

Prior Experience

Describe the prior working experience a candidate should have.

Previous experience in sales or customer service (phone/email/text)

Join the A-Team and experience the A-Life!