Job Description

Duties and Responsibilities:

• Generate sales in existing customer accounts by identifying customer needs and upselling appropriate products and services to meet those needs.
• Meet and exceed sales quota using customer focused selling and objection handling.
• Call existing customers and utilize product knowledge to provide product recommendations appropriate for their needs.
• Respond to telephone inquiries regarding products and services; provide accurate information and recommendation to meet customer needs.
• Maintain product knowledge and stay current with all marketing promotions.
• Obtain all pertinent customer information and process all required documentation to maintain CRM accounts.
• Transfer all non-sales calls to the appropriate department.
• Stay current with competition by reviewing competition spreadsheet.

Job Required Qualification:

• 3 years of inbound and outbound sales experience in a high-volume environment required
• At least 6 Months to 1 year US Healthcare Background
• Must be results-driven, highly motivated, and have the ability to present product information with confidence 
• Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
• Demonstrated record of success exceeding sales targets
• Generate revenue conducting outbound calls and offering value-added auxiliary services to existing medical alert device subscribers for Fall Detection, Lockbox, Basic Protection Plan, Premium Protection Plan, 2nd Fall Detection and PHB for 2nd subscriber, Swap 
• Technical Skills – Microsoft Office, CRM data entry, and computer proficiency with sales platforms
• Ability to plan, organize and establish priorities to meet goals and achieve results
• Ability to work in a fast-paced customer sensitive environment
• Driven, self-motivated and competitive
• Result-oriented with a “go-getter” personality
• Excellent rapport building telephone communication and negotiating skills
• Team player and able to work autonomously
• Exceptional follow-through skills
• Post-secondary education and/or equivalent related work experience