Job Description

SUMMARY:

Manage the sales operations for assigned customers. Engage in selling/servicing and maintain/create relationships with customer to generate sales to ensure profit growth, expansion of product range. Find and maintain competitively priced sources for customers and key businesses. Develop new business by conducting marketing activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Market various products/commodities/services to assigned customers, and develop and maintain good relationships with customers.
• Markets various products/commodities/services to new business prospects by coordinating product/commodity/service introduction and market exploitation with marketing and sales initiatives to ensure maximum penetration of market segment.
• Contacts customers/suppliers frequently to answer questions, resolve problems, and provide guidance.
• Coordinates confirmation of firm orders and forecast requirements for regular customers.
• Investigates/handles customer complaints regarding quality, specifications, tolerances and delivered condition of products. Coordinates and attends rejected material inspections documenting reasons given for rejections. Validates condition of material and determines best disposition to minimize losses either by re- sales and/or collection from insurance.
• Oversee and resolve distribution/logistics issues to fulfill legal requirements and customer’s requests
• Reviews related documentation to ensure compliance with import/export regulations. Investigates customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Monitors customer credit limits and manages/monitors inventory levels and movements. Maintains vendor/customer accounts ensuring timely payment and receipt of invoices.
• Other duties as assigned.

KNOWLEDGE AND SKILLS:

General business knowledge including economics, management, accounting and marketing. Knowledge of steel products (technical specifications and applications), metal markets and sourcing. Interpersonal skills including written and verbal communications. Organizational and multi-tasking skills to effectively handle several

projects and customers at once. Leadership skills to work with office personnel and supporting companies. Capability for mentor relationships and developing pro-active methods.

EDUCATION AND WORK EXPERIENCE:

Bachelor’s degree and 5 years relevant experience