Job Description

Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!

At Michael & Associates, we’re not just another law firm—we’re redefining what criminal defense can achieve. Founded in Austin, Texas, we’ve quickly become one of the largest and most in-demand criminal defense firms in the state. Our success stems from combining bold legal strategy with cutting-edge technology to deliver outstanding results. And we’re just getting started.

With our expansion into Florida and a vision to go national, now is the time to join a team that’s changing the future of criminal defense.

About the Role: Sales Intake Representative

As a Sales Intake Representative, you’ll be the first point of contact for prospective clients—serving as the warm, knowledgeable voice that introduces them to our firm. You’ll guide them from their initial outreach through to a formal legal consultation with one of our experienced attorneys. Your empathy, professionalism, and clarity will set the tone for a strong and lasting attorney-client relationship.

What You’ll Do Every Day

• Create Exceptional First Impressions
  Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood.
• Handle Client Calls with Care
  Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team.
• Own the Client Journey
  Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff.

Why Join Us?

This isn’t just another intake role—it’s a chance to join something bigger:

• Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking.
• Gain hands-on experience in the legal industry with a firm that’s scaling rapidly.
• Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives.
• Work in a culture that embraces technology, collaboration, and high performance

If you’re empathetic, organized, and passionate about making a difference, this is more than just a job—it’s a chance to be part of something transformative.

Ready to help shape the future of criminal defense?
Apply today and join the team at Michael & Associates.

Requirements

• Proven sales experience in a call center environment is required, or alternatively, a minimum of 2+ years in a customer service call center role. This is a non-negotiable qualification.
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

*Please submit a copy of your CV in English.

Benefits

• Competitive Salary (Based on experience)
• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.