Job Description

CRITICAL TASKS

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses customer needs in a professional, positive, and timely manner.
• Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• Thank customers with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.

Communication

• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• Enters and locates work-related information using computers and/or application systems.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Enters and retrieves information contained in computer databases and software to update records, files.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Telephone/Email Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Computer Software

• Microsoft Office Suite

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.